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Cloud Call Center Software Implementation & Integration

Active

State & Local

Response Deadline07/31/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract involves the deployment and configuration of a cloud-based call center system designed to support over 30 agents and accommodate up to 50 concurrent users, with essential features including interactive voice response, intelligent call routing, and dynamic call queues. The system must be fully integrated with the operational workflows of a veterinary hospital, ensuring seamless data flow and workflow alignment between call handling and medical record management. The solution is expected to enhance patient communication efficiency, reduce wait times, and improve service coordination for veterinary staff and clients alike. The opportunity is structured as a subcontract under the University of Georgia’s Georgia office, with a North American Industry Classification System code of 518210, indicating it relates to data processing, hosting, and related services. The solicitation was posted on July 15, 2026, and responses are due by July 31, 2026. The contract does not specify a set-aside designation, and the place of performance details are not provided, though the system is intended to support the university’s veterinary service operations. All technical and integration requirements must be fulfilled within the stated timeline, and interested parties can access further details through the provided online portal.

General Info

Deploy cloud-based call center for 50 concurrent users, integrated with veterinary hospital workflows, due July 31, 2026.

Agency

University of GeorgiaView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

GA, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 15

subcontract

Response DeadlineJul 31

Submission deadline

Response Deadline

07/31/2026, 07:00:00 PM UTCin 9 days

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Organization & Contact Information

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AgencyUniversity of Georgia

ContactsNo contacts available

OfficeN/A

Organization / Agency

University of Georgia

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Deployment and configuration of a cloud-based call center system supporting 30+ agents and 50 concurrent users, including IVR, call routing, queues, and integration with veterinary hospital workflows.

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