Cloud Call Center Software Implementation & Integration

The contract involves the deployment and configuration of a cloud-based call center system designed to support over 30 agents and accommodate up to 50 concurrent users, with essential features including interactive voice response, intelligent call routing, and dynamic call queues. The system must be fully integrated with the operational workflows of a veterinary hospital, ensuring seamless data flow and workflow alignment between call handling and medical record management. The solution is expected to enhance patient communication efficiency, reduce wait times, and improve service coordination for veterinary staff and clients alike. The opportunity is structured as a subcontract under the University of Georgia’s Georgia office, with a North American Industry Classification System code of 518210, indicating it relates to data processing, hosting, and related services. The solicitation was posted on July 15, 2026, and responses are due by July 31, 2026. The contract does not specify a set-aside designation, and the place of performance details are not provided, though the system is intended to support the university’s veterinary service operations. All technical and integration requirements must be fulfilled within the stated timeline, and interested parties can access further details through the provided online portal.