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This Solicitation opportunity from Georgia was posted on February 2, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Construction General Contractor Services for Project DDS-020: New Customer Service Center in Hazlehurst, Georgia

Closed
PE-40900-RFQC-2024-000000033State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
New
SLED
FY 27 - DCAS - District Direct Contact Center - RFP
Solicitation # Doc842014
Solicitation Doc842014 is a Request for Proposals issued by the District of Columbia Office of Contracting and Procurement on behalf of the Department of Health Care Finance. The objective is to secure a contractor to staff, operate, and continuously improve the District Direct Contact Center (DDCC), which provides critical support for individuals enrolling in health and human service programs through the District of Columbia Access System (DCAS). The contract utilizes a Firm Fixed Price structure with a labor hour component, consisting of a one-year base term and four optional one-year extensions, for a maximum total duration of five years. The technical environment is centered on the Amazon Connect Automatic Call Distributor system. The award will be granted to the responsible offeror deemed most advantageous to the District, based on a maximum score of 112 points. This scoring is weighted toward technical criteria (90 points), including technical expertise and a minimum of five years of similar past performance, followed by price (10 points) and preference points for certified business enterprises (12 points). Contractors must adhere to strict compliance standards, including the District of Columbia Living Wage Act, Equal Employment Opportunity requirements, and HIPAA regulations for handling protected health information. Additionally, prime contractors selected through set-aside programs must perform at least 35 percent of the work using their own resources, and projects over 250,000 dollars require a subcontracting plan ensuring at least 35 percent of the value goes to Small or Certified Business Enterprises.
Health Care Finance (DHCF)

POSTED

about 2 hours ago

DEADLINE

in 20 days
NAICS: 561422
SLED
Call Center
Solicitation # BPM057936
Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

8 days ago

DEADLINE

in about 1 month

AI Contract Overview

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The Georgia State Financing and Investment Commission (GSFIC), acting on behalf of the Georgia Department of Driver Services (DDS), is seeking qualified firms to serve as general contractors for the construction of a new Customer Service Center in Hazlehurst, Georgia, designated as Project DDS-020. Interested firms are invited to submit their statements of qualifications by February 22, 2024, with the solicitation posted on February 2, 2024. The project falls under NAICS code 561422, which pertains to building inspection services, indicating the scope involves construction and related services. The contract aims to select a capable contractor to oversee and execute the construction of the facility, ensuring it meets the specified requirements of the Using Agency. The solicitation process is managed by the Georgia State Financing and Investment Commission, with Kelsey Ayers serving as the primary contact for inquiries via email or phone. The project emphasizes transparency and competitive qualification submissions, and interested firms can access additional details through the provided online link. The contract size and specific performance location details are not specified, but the project is situated within Georgia, and the process is open to qualified organizations within the relevant industry sector.

Documents

1
PDF, High priority: read this firstrfq
High

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Timeline

1 update
PhaseClosed
Posted

Solicitation

Notice updated

Solicitation number changed from 40900 GEORGIA PE-40900-RFQC-2024-000000033 to PE-40900-RFQC-2024-000000033.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyGeorgia State Financing and Investment Commission
Contacts1 person available
OfficeN/A
Office AddressN/A

Full Description

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The Georgia State Financing and Investment Commission (GSFIC), as ¿Owner,¿ on behalf of the Georgia Department of Driver Services (¿Using Agency¿ or ¿DDS¿), is soliciting statements of qualifications from firms interested in providing general contractor services for the construction of a project known as Project DDS-020, New Customer Service Center located in Hazlehurst, Georgia (¿Project¿).

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