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This Solicitation opportunity from Louisiana was posted on May 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Contact Tips (Re-Bid)

Closed
RTAR_02367-1State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
New
SLED
Call Center
Solicitation # BPM057936
Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

5 days ago

DEADLINE

in about 1 month

AI Contract Overview

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The contract titled "Contact Tips (Re-Bid)" is a solicitation issued by the Regional Transit Authority in Louisiana, with the solicitation number RFQ RTAR_02367-1. It was posted on May 29, 2025, and interested parties are required to submit responses by June 4, 2025. The contract is categorized as a solicitation and is intended for small, local, and state government entities, with a contract value estimated to range between $5,000 and $15,000. The primary point of contact for inquiries is listed as an unknown individual, with an email address at [email hidden] and a phone number of [phone hidden]. The contract’s performance will be carried out within Louisiana, although specific city or ZIP code details are not provided. Additional information can be accessed through the provided online link.

Documents

1
DOCX, High priority: read this firstrfq
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyLouisiana → Regional Transit Authority
Contacts1 person available
OfficeN/A

Full Description

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For additional details/info please contact Angela Doherty at +1 (555) 000-0000

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