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Customer and Technical Support Services

Active

State & Local

Response Deadline10/01/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Customer and Technical Support Services supports prime contractors on Florida Department of Revenue projects. The scope of work includes providing technical assistance, executing system updates, and managing a help desk for participants and administrators through a ticketing system. The provider is responsible for maintaining system uptime and delivering monthly performance reports in accordance with specific technical support requirements. The opportunity is categorized under NAICS code 541513 and was posted on August 20, 2026, with a response deadline of October 1, 2026. This engagement focuses on ensuring operational stability and technical resolution for the agency's systems through dedicated support services.

General Info

Subcontract for Florida Department of Revenue technical support, help desk, and system maintenance.

Agency

Florida → Department of RevenueView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of DOR RFP #26/27-04.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

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Timeline

PostedAug 20

subcontract

Response DeadlineOct 1

Submission deadline

Response Deadline

10/01/2026, 10:00:00 PM UTCin 25 days

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Organization & Contact Information

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AgencyFlorida → Department of Revenue

ContactsNo contacts available

OfficeN/A

Organization / Agency

Florida → Department of Revenue

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical assistance, system updates, and help desk support for prime contractors on Florida Department of Revenue projects. Establishes a support desk for participants and administrators, resolves technical requests via ticketing systems, and executes system upgrades. Adheres to Customer and Technical Support requirements in Tab 5. Delivers monthly performance reports and maintained system uptime.

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