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This Government Contract opportunity from Florida was posted on August 20, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Customer and Technical Support Services

Closed
State & Local

Contract Overview

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This subcontract for Customer and Technical Support Services supports prime contractors on Florida Department of Revenue projects. The scope of work includes providing technical assistance, executing system updates, and managing a help desk for participants and administrators through a ticketing system. The provider is responsible for maintaining system uptime and delivering monthly performance reports in accordance with specific technical support requirements. The opportunity is categorized under NAICS code 541513 and was posted on August 20, 2026, with a response deadline of October 1, 2026. This engagement focuses on ensuring operational stability and technical resolution for the agency's systems through dedicated support services.

General Info

Subcontract for Florida Department of Revenue technical support, help desk, and system maintenance.

Documents

This scope was carved out of 26/27-04.

The full solicitation package (15 documents), including the RFP, is on the prime solicitation, not on this scope.

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Random Moment Sampling

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyFlorida → Department of Revenue
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides technical assistance, system updates, and help desk support for prime contractors on Florida Department of Revenue projects. Establishes a support desk for participants and administrators, resolves technical requests via ticketing systems, and executes system upgrades. Adheres to Customer and Technical Support requirements in Tab 5. Delivers monthly performance reports and maintained system uptime.

More opportunities from Florida → Department of Revenue

Same awarding agency

NAICS: 531120
SLED
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Solicitation # 730:0448
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Lessors of Nonresidential Buildings (except Miniwarehouses)

POSTED

about 2 months ago

DEADLINE

in 3 months
View Details
NAICS: 518210
SLED
Random Moment Sampling
Solicitation # 26/27-04
The Florida Department of Revenue, Child Support Program, is soliciting proposals for a web-based Software as a Service (SAAS) to implement Random Moment Sampling (RMS). This system will be used to determine the percentage of time spent on specific activities within the Title IV-D Program to allocate direct child support costs between IV-D and private pay funding at the county clerk of circuit court office level. The contract is structured for an initial term of sixty-six months with five optional one-year renewals. The project includes an implementation phase and an operations phase for annual maintenance and support, with a maximum annual payment cap of 60,000 dollars for maintenance. Proposals are evaluated on a technical scale of up to 175 points based on responsiveness to ten specific tabs, with a strong emphasis on the vendor's understanding of agency goals and the ability to provide additional value. The selected vendor must adhere to Florida Administrative Code 60GG-2 cybersecurity standards and maintain a system availability rate of 99.5 percent. Key requirements include the submission of three distinct volumes—Administrative, Technical, and Cost—with strict prohibitions against disclosing pricing in the administrative or technical sections. The contract also mandates specific certifications regarding drug-free workplaces, conflict of interest, and non-involvement in the RFP development process.
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

2 months ago

DEADLINE

in 23 days
View Details

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Miguel
Hillary
Keith Deutsch
Christine

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