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System Maintenance & User Support (M&O)

Active

State & Local

Response Deadline09/21/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for System Maintenance and User Support (M&O) provides critical operational support and user assistance for prime contractors working on Oregon Health Authority PDMP projects. The scope of work includes infrastructure maintenance, issue resolution through help desk ticketing systems, and the use of monitoring tools to ensure consistent system availability. The contractor is required to adhere to defined Service Level Agreements to ensure the timely resolution of user support tickets. This opportunity is associated with NAICS code 541513 and is managed by the Oregon Public Health agency, with a response deadline of September 21, 2026.

General Info

Subcontract for OHA PDMP system maintenance and user support, deadline September 21, 2026.

Agency

Oregon → OHA Public HealthView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

OR, USA

Set-Aside

NONE

Documents

This scope was carved out of S-44300-00017529.

The full solicitation package (15 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP - PRESCRIPTION DRUG MONITORING DATABASE FOR CONTROLLED SUBSTANCES TRACKING

AI Contract Breakdown

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Timeline

PostedAug 20

subcontract

Response DeadlineSep 21

Submission deadline

Response Deadline

09/21/2026, 08:00:00 PM UTCin 10 days

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Organization & Contact Information

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AgencyOregon → OHA Public Health

ContactsNo contacts available

OfficeN/A

Organization / Agency

Oregon → OHA Public Health

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides operational support and user assistance for prime contractors on Oregon Health Authority PDMP projects. Performs infrastructure maintenance and issue resolution using help desk ticketing systems and monitoring tools. Adheres to defined Service Level Agreements (SLAs). Delivers ongoing system availability and resolved user support tickets.

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