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Customer Coordination and Appointment Scheduling

Active

State & Local

Response Deadline10/02/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Customer Coordination and Appointment Scheduling subcontract for DC Water BU focuses on managing administrative and logistical interfaces for prime contractors on residential projects. The primary objective is to coordinate resident property access and appointment scheduling through the use of CRM tools and specialized scheduling software. The selected provider will be responsible for implementing a structured Scheduling and Customer Coordination Approach while maintaining detailed documentation regarding appointment status and completion. Key deliverables for this engagement include a managed schedule of appointments and comprehensive coordination logs. This opportunity, categorized under NAICS code 561110, was posted on September 23, 2026, with a response deadline of October 2, 2026. The contract is administered by the District of Columbia to ensure efficient operational flow between contractors and residential property owners.

General Info

DC Water subcontract for residential appointment scheduling and customer coordination via CRM tools.

Agency

District of Columbia → DC WATER BUView Agency

NAICS

561110 - Office Administrative ServicesView NAICS

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of DCW-SOL-26-10628,1.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Residential Leak Assessment Assistance Program (RLAAP)

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Timeline

PostedSep 23

subcontract

Response DeadlineOct 2

Submission deadline

Response Deadline

10/02/2026, 09:00:00 PM UTCin 8 days

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Organization & Contact Information

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AgencyDistrict of Columbia → DC WATER BU

ContactsNo contacts available

OfficeN/A

Organization / Agency

District of Columbia → DC WATER BU

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Manages administrative and logistical interfaces for prime contractors on DC Water residential projects. Coordinates appointment scheduling and resident property access using CRM tools and scheduling software. Implements a Scheduling & Customer Coordination Approach and maintains documentation on appointment status and completion. Delivers a managed schedule of appointments and coordination logs.

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