Customer Feedback & Survey Management

The contract involves designing, deploying, and reporting on customer feedback surveys specifically aimed at evaluating the impact and satisfaction related to the Advanced Metering Infrastructure (AMI) deployment. It is a subcontract opportunity under the NAICS code 541910, indicating professional services in marketing research and analysis. The contracting agency is the Utility Services Department in Maryland, and the solicitation was posted on May 29, 2026, with a response deadline set for July 13, 2026. The work will include comprehensive management of customer surveys to gather insights that can help assess the effectiveness and customer perception of the AMI system implemented by the utility. This initiative focuses on leveraging customer feedback to gauge the success of the AMI deployment, ensuring that the utility can address any concerns and improve service delivery based on survey findings. Although specific location and contact details for the place of performance or point of contact are not provided, the contract is publicly listed on the Maryland Utility Services Department procurement portal. The subcontract emphasizes detailed reporting and analysis, suggesting a need for expertise in survey methodology, data collection, and impact assessment within the utility services context.