This Government Contract opportunity from Florida was posted on June 23, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service and Call Center Operations

Closed

State & Local

Submission Closed06/26/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561421

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Professional Answering & Message Routing ServicesThis subcontract for Professional Answering and Message Routing Services supports prime contractors on Alabama State Parks projects by providing 24/7/365 call center operations. The selected provider will manage the 1-800-ALAPARK line, routing messages to park contacts via email according to state protocols while maintaining an average answer speed of less than 30 seconds. The contractor must possess the necessary call center infrastructure and reporting software to deliver continuous answering services and daily call logs. This opportunity is managed by the Alabama Park Division Admin under NAICS code 561421, with a response deadline of September 30, 2026.

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Conservation/Parks/HQ - Answering Services

Solicitation # SRC0000036687

The Alabama Park Division Admin is seeking an all-or-none answering service for 1-800-ALAPARK to provide professional customer service staff 24 hours a day, seven days a week. The selected vendor will handle calls during and after hours when they roll over from parks, emailing messages to appropriate contacts according to Alabama State Parks protocol using provided scripts. Estimated call volume is between 600 and 1,200 calls per month. Performance standards require an average speed of answer of 30 seconds, an abandon rate under 5 percent, and the delivery of daily call listings. While remote representatives are permitted if they are fluent in English, preference will be given to vendors utilizing in-state representatives. The initial period of performance is from October 1, 2026, through September 30, 2027, with the potential for a multi-year agreement not to exceed five years or a cumulative value of 25,000 dollars. Awards will be based on the actual price per answered call and price per minute provided in the vendor's quote. Billing must be conducted monthly in arrears, and the contract strictly prohibits start-up fees, technology fees, long-distance charges, holiday surcharges, or costs for ongoing training. The supplier is required to maintain consistent pricing and service specifications throughout the entire term of the agreement.

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RFP for Fire Communications and Dispatch Services

Solicitation # 26-22

Northumberland County is soliciting proposals under RFP 26-22 for the provision of Fire Communications and Dispatch Services for the county and its seven participating fire departments. The contract is intended for an initial five-year term with two optional five-year extensions, with an anticipated execution date of December 1, 2026. The scope of work encompasses comprehensive call management, including intake and processing, operational support for radio and paging operations, and the management of Computer-Aided Dispatch (CAD) and records management systems. Proponents must demonstrate the ability to maintain strict service level standards for call answer and dispatch times while ensuring interoperability across all member municipalities. The evaluation process consists of four stages, including a mandatory submission review, a technical evaluation, and a presentation stage. Awarding is based on a 100-point scale, focusing on service delivery and operational capability, technology and systems integration, and the final presentation. Selected vendors must adhere to rigorous security and legal requirements, including data residency within Canada, compliance with the Municipal Freedom of Information and Protection of Privacy Act, and the provision of SOC 2 or ISO 27001 certifications. Insurance requirements are significant, requiring five million dollars in commercial general liability and two million dollars each for automobile and professional liability. Payments are processed via Electronic Funds Transfer within 30 days of receiving a satisfactory invoice.

Northumberland County

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The purpose of this special notice is to notify industry of the transfer of Department of the Interior Contract Number 47QRAA19D001A/140D0425F0920 awarded to Hendall Inc. on September 25, 2025, to the Department of Health and Human Services (HHS) under ne

Solicitation # OMAS-ACF351673

This special notice announces the transfer of a contract originally awarded to Hendall Inc. on September 25, 2025. The agreement is being moved from the Department of the Interior to the Department of Health and Human Services, effective September 16, 2026. Under this transfer, the previous contract number 47QRAA19D001A/140D0425F0920 has been replaced by the new contract number 47QRAA19D001A/7571MN26F80094. The action is managed by the Office of the Assistant Secretary for Administration within the Department of Health and Human Services under NAICS code 561421.

Office Of The Assistant Secretary For Administration (asa)

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Telephone Interviewing Services (Call Center Operations)This subcontract for Telephone Interviewing Services involves providing telephone data collection support for prime contractors working on North Dakota Department of Health and Human Services projects. The selected provider will utilize a CATI-capable survey lab to conduct approximately 6,000 interviews, consisting of 4,800 cell phone and 1,200 landline calls. Responsibilities include managing call-back schedules, disposition coding, and ensuring interviewer training adheres to CDC data collection protocols. The contractor is required to deliver all completed interview records and detailed call histories. The opportunity was posted on September 21, 2026, with a response deadline of September 30, 2026, under NAICS code 561421.

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Crisis Call Center Staffing and OperationsThe Crisis Call Center Staffing and Operations subcontract provides continuous 24/7/365 crisis support via telephone, text, and web-chat for Region Ten Community Services Board projects. The scope of work includes performing suicide risk assessments, level-of-care evaluations, and the execution of Marcus Alert protocols using DBHDS-designated call center software. To ensure operational quality, the provider must employ licensed clinical staff for oversight and maintain strict compliance with 988, SAMHSA, and DBHDS guidelines. This contract focuses on delivering uninterrupted crisis communication services under NAICS code 561421, with a response deadline of October 16, 2026.

Region Ten Community Service Board

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City of Calgary - RFI 26-067 Interactive Voice Response (IVR) System for Bus and Light Rail Transit (LRT) Service

Solicitation # AB-2026-05610

The City of Calgary is issuing Request for Information RFI 26-067 to identify available Interactive Voice Response solutions for its bus and Light Rail Transit operations. The primary goal of this solicitation is to gather marketplace data to validate business requirements, explore current technologies, and evaluate integration and implementation strategies to inform a future procurement process. Interested parties must submit their responses by October 2, 2026. This initiative is managed by the City of Calgary and is focused on improving automated customer information services within the Alberta region. Primary inquiries regarding this solicitation should be directed to the buyer, Vikas Sharma.

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After Hours Answering Service

Solicitation # Q2026-35

The City of Pickering has issued Request for Quotations Q2026-35 for the provision of After Hours Answering Services. The selected supplier will provide telephone answering services from 4:30pm to 8:30am on weekdays and 24 hours per day on weekends, with additional coverage required during emergencies or unplanned City Hall closures. The primary deliverable is the daily delivery of messages via email. The contract is structured for an initial one-year term with the option for four additional one-year extensions, with an anticipated execution date of October 30, 2026. The award will be granted to the top-ranked respondent based on a weighted scoring system totaling 100 points, requiring a minimum threshold of 48 points in non-price rated criteria to proceed. Evaluation occurs in three stages: mandatory submission review, technical and non-price criteria evaluation, and final ranking. Mandatory requirements for the successful proponent include maintaining comprehensive general liability insurance of at least 2 million dollars and providing a Certificate of Clearance from the Workplace Safety and Insurance Board. Quotations must be submitted through the electronic bidding system by October 5, 2026.

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City of Beaumont - Request for Quotes - 911 Emergency and Fire Dispatch Services

Solicitation # AB-2026-06265

The City of Beaumont is seeking a qualified and experienced supplier to provide Fire Dispatch and Primary Public Safety Answering Service (PSAP) under solicitation AB-2026-06265. The selected provider must be capable of supporting the city's emergency response requirements, ensuring full integration with the Alberta First Responders Radio Communication System (AFRRCS) and strict adherence to the NFPA 1225 Standard for Emergency Services Communications. Interested parties must submit their responses by the deadline of October 14, 2026. The procurement process is being managed by the City of Beaumont, with Michael Lam serving as the primary point of contact for the solicitation. Performance of these critical emergency services will take place within Beaumont, Alberta.

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Emergency Medical Dispatch (EMD) & Fire Dispatch ServicesThis subcontract for Emergency Medical Dispatch and Fire Dispatch Services supports the City of Barstow and the Barstow Fire Protection District. The selected provider will deliver continuous 24/7/365 call answering, processing, and alarm handling, ensuring seamless incident management and dispatch operations. Key responsibilities include executing EMD performance based on locally approved protocols, coordinating mutual and automatic aid, and providing critical fireground and tactical support through the use of CAD systems and radio communications infrastructure. The opportunity is categorized under NAICS code 561421 and is managed by the City of Barstow in California. Interested parties must submit their responses by the deadline of October 9, 2026. This contract is designed for prime contractors to ensure the reliable delivery of emergency communication services and operational support for public safety projects within the region.

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FIRE AND EMERGENCY MEDICAL DISPATCH SERVICES

Solicitation # RFP-2026-0003

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New Mexico Crisis and Access Line Services

Solicitation # 27-630-7901-0007

The New Mexico Health Care Authority is seeking a qualified organization to operate the statewide behavioral health crisis contact center under solicitation RFP 27-630-7901-0007. The selected contractor will provide 24/7/365 telephonic crisis response via phone, chat, and text to support individuals experiencing mental health, substance use, or emotional distress. Services must be delivered by licensed behavioral health professionals and remain fully aligned with National 988 Suicide & Crisis Lifeline standards to ensure a coordinated response across the state. This solicitation was posted on August 17, 2026, with a response deadline of September 30, 2026. Managed by the New Mexico Human Services Department, the contract focuses on establishing a clinically sound and accessible system integrated with New Mexico's broader crisis continuum. Interested parties may contact Tami Spellbring for further information regarding this procurement opportunity.

New Mexico Human Services Department

POSTED

about 1 month ago

DEADLINE

in about 19 hours

AI Contract Overview

The contract seeks a subcontractor to deliver customer service and call center operations for the Florida Department of Revenue, specifically addressing inquiries from custodial and non-custodial parents related to child support payments, account details, and disbursement status. The scope involves managing high volumes of customer interactions through phone and other communication channels, ensuring accurate, timely, and compassionate responses to complex financial and legal questions surrounding child support obligations and payments. The subcontractor must maintain service standards that uphold state regulations and ensure data privacy and confidentiality throughout all interactions. The opportunity is posted on June 23, 2026, with a response deadline of June 26, 2026, and is classified under NAICS code 561421 for call center services. Performance location and specific office details are not provided, though the services are intended to support Florida’s state child support program. Interested parties must submit proposals through the Florida Marketplace vendor portal by the stated deadline, and the contract is structured as a subcontract under the agency’s broader operational needs. There is no set-aside designation specified, making it open to qualified vendors regardless of business size or classification.