This Subcontract opportunity from Missouri was posted on February 22, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service and Help Desk Operations

Closed

State & Local

Submission Closed03/20/2024, 07:00:00 PM CDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

Solicitation # 754-TXST-2026-RFP-523-VPGOI

Texas State University is soliciting proposals under solicitation number 754-TXST-2026-RFP-523-VPGOI for a qualified mail house services provider. The primary objective is to support the Admissions Office and other university departments with the storage and fulfillment of approximately 920,000 to 1,000,000 pieces of inventory annually. Required services include web-based ordering and inventory tracking, mailing-list processing, CASS, de-duplication, presorting, addressing, labeling, and various finishing tasks such as folding, tabbing, gluing, collating, inserting, sealing, metering, and manual postage. Additionally, the provider must offer print on demand, proofs, USPS documentation, and the pickup and delivery of publications. The selected contractor must support the university's nonprofit bulk-mail permit, ensure full compliance with USPS requirements, and maximize all available postal discounts. Key performance expectations include the provision of a dedicated account representative and the general completion of mailing requests within 72 hours. Proposals must be submitted electronically through the TXST MarketPlace Jaggaer System by November 13, 2026, at 5:00 p.m. CT. This procurement falls under NAICS code 561431 and is managed by the state of Texas.

Texas State University

POSTED

DEADLINE

Document Scanning and ADA Compliance ServicesThis subcontract opportunity involves providing high-volume document scanning and ADA compliance services for prime contractors working with the City of Los Angeles Office of the City Clerk. The scope of work includes the digitization of archival folders, photographs, and colored documents, along with electronic image enhancement and indexing based on specific city parameters. A critical component of the contract is ensuring all digital files are fully compliant with ADA WCAG requirements through the use of specialized remediation software. The project is based in Los Angeles, California, and requires the delivery of fully indexed, accessible digital files. Interested parties should note the response deadline of December 16, 2026.

Clerk, Office of the City

POSTED

DEADLINE

NARA Archival Preparation and TransportThe NARA Archival Preparation and Transport subcontract is a small business set-aside project under the Department of Homeland Security's Incident Support Section. The primary objective is to support prime contractors on FEMA inbound mail operations by preparing processed physical documents for long-term storage and ensuring their secure delivery to the National Archive Center. The scope of work involves filing and packaging documents using archival-grade materials in strict accordance with NARA temporary storage specifications. The contractor is responsible for the end-to-end process of creating NARA-compliant archived packages and transporting them to the designated facility.

Incident Support SECTION(ISS70)

POSTED

DEADLINE

Outbound Mail Operations - Notice

Solicitation # PreSol000034

The Federal Emergency Management Agency (FEMA) is seeking a contractor to provide Outbound Mail Operation Support Services to support the Individuals and Households Program (IHP). This requirement involves the printing, inserting, sealing, applying postage, and pre-sorting of outbound correspondence addressed to disaster victims. The government intends to award one Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract, with task orders issued on a firm-fixed-price or cost-reimbursable basis. The contract will include a one-year base period consisting of a 90-day transition period and a nine-month full operations period, with four subsequent one-year option periods. All services and personnel must be located within the continental United States, and the contractor must be fully operational within 90 calendar days of the award. This procurement is set aside exclusively for small business concerns under NAICS code 561431, with the formal solicitation anticipated around November 20, 2026, and a closing date of December 20, 2026. The contractor will be held to strict performance standards, including 100 percent accuracy for PII security in envelopes and 99 percent compliance with USPS weight and size standards. High security requirements are in place, including the need for personnel security clearances, the execution of DHS Non-Disclosure Agreements, and the appointment of an on-site IT system security officer. Additionally, the contractor must comply with OSHA standards and Section 504 of the Rehabilitation Act of 1973.

Incident Support SECTION(ISS70)

POSTED

DEADLINE

Inbound Mail Operations - Notice

Solicitation # PreSol000033

The Federal Emergency Management Agency (FEMA), under the Department of Homeland Security, is seeking a contractor to provide comprehensive inbound mail operation support services. This requirement will be awarded as a single Indefinite-Delivery, Indefinite-Quantity (IDIQ) contract with a one-year base period and four optional one-year extensions. The procurement is set aside exclusively for small businesses under NAICS code 561431. The contractor must operate from their own facility within the continental United States and is responsible for the pickup of mail from the Hyattsville, Maryland FEMA Recovery Service Center or designated U.S. Post Offices. The scope of work includes the receipt, processing, scanning, digitization, and tracking of mail from various commercial sources, as well as the translation of non-English correspondence and the preparation of documents for National Archives and Records Administration (NARA) temporary storage. The contractor must maintain a baseline processing capacity of 50,000 images per month, with the ability to scale up to 1,250,000 images during surge conditions. Performance is measured by strict quality standards, including 100 percent accuracy for applicant PII security and 99 percent accuracy for translations, image quality, and archiving compliance. Key administrative requirements include the submission of a phase-in plan within 14 days of award and a Continuity of Operations Plan and Quality Control Plan within 30 days. Full operational capability must be achieved within 90 calendar days of the award. Security requirements are stringent, requiring personnel to have access to sensitive but unclassified (FOUO) information, the execution of DHS Non-Disclosure Agreements, and the appointment of an on-site IT system security officer. The formal solicitation is anticipated to be posted around November 20, 2026, with a closing date of December 20, 2026.

Incident Support SECTION(ISS70)

POSTED

DEADLINE

Document Scanning and Digitization ServicesThis subcontract for the City of Portsmouth in Virginia involves the physical conversion of paper human resources records into digital formats. The selected provider will utilize high-volume industrial scanners and OCR software to digitize personnel files, applicant documents, and retiree records. A critical component of the scope includes indexing and classifying these documents to ensure they map correctly to the HRDMS while maintaining strict adherence to PII data privacy and security standards. The project falls under NAICS code 561431 and requires the delivery of fully indexed electronic files. Interested parties must submit their responses by December 3, 2026. Performance of the services will take place within the City of Portsmouth.

POSTED

DEADLINE

Municipal Records DigitizationThis subcontract for Municipal Records Digitization involves the end-to-end conversion of physical municipal records into digital formats for prime contractors working on Town of Milton projects in Massachusetts. The scope of work includes the secure collection of records from Town Hall, physical preparation such as removing staples and clips, high-volume scanning using professional equipment, and indexing files to ensure searchability. The project will be performed in Milton, Massachusetts, with the final deliverable being a complete set of indexed electronic records. Interested parties should note that the response deadline is November 13, 2026, and the work falls under NAICS code 561431.

POSTED

DEADLINE

Postage Support Services for the 9th Mission Support Command (MSC)

Solicitation # W912CN-27-M-CU01

The 413th CSB, RCO-Hawaii intends to establish a sole-source Blanket Purchase Agreement under the authority of 10 U.S.C. 3204(a)(1) to provide Personal Computer (PC) Postage Support Services for the 9th Mission Support Command (MSC). This effort covers five key locations within the Pacific Area of Responsibility, including remote reserve centers in American Samoa, Guam, and Saipan. The objective is to implement cost-effective postage management systems, including all necessary hardware and software, to enable the printing of postage and shipping labels via Dymo or standalone desktop printers. The solution must utilize a centralized automated system to track postal spending through client access codes and provide consolidated reporting on a daily, weekly, monthly, quarterly, and annual basis, with rate calculations adhering to USPS standards. The tentative period of performance consists of a 10-month base period followed by three 12-month options. To ensure network security, the solution must present no vulnerability to NIPRNET networks and comply with DOD security parameters, including Common Access Card (CAC) authentication. Administrative requirements include the mandatory use of Wide Area Work Flow – Receipt and Acceptance (WAWF-RA) with the 2-in-1 invoicing option, and the vendor must provide one consolidated master invoice for all five locations. Additionally, the contract requires a non-appropriation of funds clause under the GSA agreement to allow for the cancellation of software agreements without penalty if a reserve center closes. All shipments must be clearly marked with the full contract number to facilitate timely receiving reports.

POSTED

DEADLINE

RFP: Virtual Mailroom

Solicitation # RFP_Virtual_Mailroom

The Los Angeles County Employees Retirement Association (LACERA) has issued a solicitation for a Virtual Mailroom service provider. This opportunity is designated for performance in Pasadena, California, and is managed by a local government organization. Interested vendors must submit their responses by the deadline of December 4, 2026, at 4:00 PM PT. Prospective bidders are required to access the official bid documents and any subsequent addenda through the provided web links. Because the solicitation is hosted on external platforms, vendors may need to complete additional registrations to participate. All inquiries regarding the contract language or missing information should be directed to the originating agency.

Los Angeles County Employees Retirement Association (LACERA)

POSTED

DEADLINE

Library and Instructional Resource Inventory ServicesThis subcontract for Library and Instructional Resource Inventory Services supports Seattle Public Schools by providing physical audits and digital validation of textbooks, library materials, and instructional resources. The contractor is responsible for scanning barcodes, verifying asset locations, and reconciling physical stock against digital records using the Follett Destiny system. The role requires expertise in asset management standards or library science to ensure accuracy in resource tracking. The primary deliverables include updated digital records and a comprehensive validated inventory report. This project is categorized under NAICS code 561431 and is designed to support prime contractors in managing resource distribution and accountability.

Seattle Public Schools

POSTED

DEADLINE

Regulatory Documentation & Recordkeeping SupportThe contract requires administrative support focused on organizing, securing, and maintaining records related to Diversity, Equity, and Inclusion compliance to ensure readiness for audits and government access as mandated by FAR 52.222-90. This support includes systematic documentation, proper storage protocols, and ongoing maintenance of records to meet federal regulatory standards. The work is performed under a subcontract for the Defense Logistics Agency, part of the Department of Defense, and falls under NAICS code 561431, indicating administrative and support services. All activities must align with federal requirements to guarantee continuous compliance and accessibility of DEI-related documentation.

Defense Logistics Agency

POSTED

DEADLINE

Records Management and Data Entry ServicesThis contract involves providing specialized services in records management and data entry, focusing on organizing, digitizing, and maintaining records with high accuracy and strict compliance, especially when handling sensitive or protected information. The contractor is expected to perform high-volume data entry tasks while ensuring that all processes adhere to applicable standards and security requirements. The contract, titled "Records Management and Data Entry Services," is issued as a subcontract under the Department of Veterans Affairs through the Nac Federal Supply Schedule (36F797). It falls under the NAICS code 561431, which pertains to document preparation services. While specific location details and points of contact are not provided, the work supports the Department of Veterans Affairs and emphasizes the need for secure, reliable handling of sensitive data tied to veteran records.

Nac Federal Supply Schedule (36F797)

POSTED

8 months ago

DEADLINE

N/A

AI Contract Overview

The University of Missouri System is seeking a subcontractor for Customer Service and Help Desk Operations to manage a multichannel support system for its laundry services. The selected provider will be responsible for assisting students and staff with a variety of issues, specifically focusing on payment processing, system access, and the coordination of necessary maintenance. This opportunity was posted on February 22, 2024, with a response deadline of March 21, 2024. The contract falls under NAICS code 561431 and is designed to ensure seamless operational support for the university's laundry infrastructure through dedicated customer service channels.