DCAS- Call Center Software

The District of Columbia’s Health Care Finance Agency is forecasting a future procurement for call center software to support its operational needs. This forecast, posted on July 23, 2026, is intended to provide potential vendors with advance notice of an upcoming acquisition, though no solicitation number has been assigned and the specific type of set aside, NAICS code, or organization type has not yet been determined. The software will be required to meet the agency’s expectations for handling inbound and outbound communications, likely supporting services related to healthcare administration, beneficiary assistance, or program coordination. Performance of the work is expected to occur within the District of Columbia, though no specific city or address is listed. There is no designated point of contact provided at this stage, and the forecast serves as an indicator of intent rather than an active solicitation. Interested parties should monitor the official procurement portal for future updates, including formal requests for proposals or changes to scope, requirements, or submission deadlines.