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DCAS- Call Center Software

Forecast
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The District of Columbia Department of Health Care Finance is forecasting a requirement for call center software. This procurement falls under NAICS code 561422, which pertains to telemarketing and call center services. The project is managed by the District of Columbia government to enhance its communication infrastructure. Further details regarding the solicitation process and specific technical requirements can be found through the official District of Columbia procurement portal.

General Info

DC Department of Health Care Finance seeks call center software for communication infrastructure.

Agency

District of Columbia → Health Care Finance (DHCF)

Place of Performance

DC, USA

Set-Aside

NONE

Documents

0

No documents available

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Organization & Contact Information

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AgencyDistrict of Columbia → Health Care Finance (DHCF)
ContactsNo contacts available
OfficeDC
Organization / Agency
District of Columbia → Health Care Finance (DHCF)
Office AddressDC
ContactsNo contact information available

Full Description

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DCAS- Call Center Software

Similar Contracts

Same NAICS industry code

NAICS: 561422
New
SLED
Call Center
Solicitation # BPM057936
Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

5 days ago

DEADLINE

in about 1 month
View Details

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