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DOCIIS Immunization Reminder Service

Forecast
State & Local

Contract Overview

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The District of Columbia Department of Health is seeking a vendor to implement a scheduled messaging and voice call notification service designed to increase immunization rates and improve community wellness. Utilizing data from the District of Columbia Immunization Information System, the service will identify and notify individuals who are due or recommended for specific vaccines. The selected vendor must provide a system capable of processing large CSV files and managing high volumes of SMS and voice call traffic. This forecast, categorized under NAICS code 561422, focuses on establishing a robust communication infrastructure to support the DC Health Immunization Division in its public health outreach efforts.

General Info

DC Health seeks a vendor for automated vaccine notification messaging and voice services.

Agency

District of Columbia → Health (DOH)

Place of Performance

DC, USA

Set-Aside

NONE

Documents

0

No documents available

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Organization & Contact Information

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AgencyDistrict of Columbia → Health (DOH)
ContactsNo contacts available
OfficeDC
Organization / Agency
District of Columbia → Health (DOH)
Office AddressDC
ContactsNo contact information available

Full Description

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Department of Health (DOH) seeks a vendor to provide a scheduled messaging and voice call notification service to the public using data housed in the District of Columbia Immunization Information System (DOCIIS), the Districts immunization information management system. The messaging & voice call reminder service will notify individuals who are due for or recommended to receive one or more vaccine The system requirements include the ability to handle and process large CSV files, send scheduled SMS and voice call reminders, and support high volumes of messaging and call traffic. This initiative aligns with the broader goal of DC Health Immunization Division to increase immunization rates and promote community health and wellness.

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Same NAICS industry code

NAICS: 561422
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Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

6 days ago

DEADLINE

in about 1 month
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