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DSO ISB - MAXIMUS CDC CALL CENTER MANAGEMENT SERVICES-OY1

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract awards call center services to support the Centers for Disease Control and Prevention, requiring the contractor to manage and operate communication systems for triaging, switching, and transferring both internal and external calls in accordance with the Performance Work Statement and all associated deliverables. The period of performance runs from April 1, 2025, to March 31, 2026, with the work tied to the NAICS code 561422 for call center services. The contract is part of the DSO ISB - MAXIMUS CDC CALL CENTER MANAGEMENT SERVICES-OY1 initiative, with Jonas Schultz listed as the program point of contact and the contracting officer role marked as undetermined. The solicitation was posted on May 25, 2026, and is classified as a forecast opportunity with no set-aside designation specified. All performance must align with CDC requirements, though the physical location of performance is not detailed in the provided data.

General Info

Provide CDC call center services April 2025-March 2026, managing call triaging and transfers.

Agency

Centers for Disease Control and Prevention → Centers For Disease Control And PreventionView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJan 1

forecast

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Organization & Contact Information

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AgencyCenters for Disease Control and Prevention → Centers For Disease Control And Prevention

Contacts2 people available

OfficeN/A

Organization / Agency

Centers for Disease Control and Prevention → Centers For Disease Control And Prevention

View Agency Profile

Office AddressN/A

Contacts

Jonas Schultz

contact@example.gov

To Be Determined To Be DeterminedContracting Officer

contact@example.gov

Full Description

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CDC Call Center Services Option 1: Call Center Services The Contractor shall provide call center services support to include the operation of communication equipment used for triaging, switching and transferring internal and external calls. Reference the Performance Work Statement (PWS) and all associated deliverables. PoP: 04/01/2025 - 03/31/2026

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