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DSO ISB - MAXIMUS CDC CALL CENTER MANAGEMENT SERVICES-OY1

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract entails providing call center services for the Centers for Disease Control and Prevention (CDC) from April 1, 2025, to March 31, 2026. The contractor will be responsible for managing communication equipment to handle triaging, switching, and transferring both internal and external calls, ensuring efficient call center operations in alignment with the Performance Work Statement (PWS) and its deliverables. Key personnel include a program point of contact, Jonas Schultz, and an as-yet-undesignated contracting officer, reachable via the provided email. The contract relates specifically to CDC call center management under MAXIMUS and is forecasted as a service requirement without a specified NAICS code or defined location of performance. This engagement emphasizes crucial support functions that facilitate CDC communication infrastructure during the performance period.

General Info

Provide CDC call center services April 2025-March 2026, managing call triaging and transfers.

Agency

Centers for Disease Control and Prevention → Centers For Disease Control And Prevention

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers View NAICS

Place of Performance

US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedMay 25

forecast

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Organization & Contact Information

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AgencyCenters for Disease Control and Prevention → Centers For Disease Control And Prevention

Contacts2 people available

OfficeN/A

Organization / Agency

Centers for Disease Control and Prevention → Centers For Disease Control And Prevention

Office AddressN/A

Contacts

Jonas Schultz

contact@example.gov

To Be Determined To Be DeterminedContracting Officer

contact@example.gov

Full Description

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CDC Call Center Services Option 1: Call Center Services The Contractor shall provide call center services support to include the operation of communication equipment used for triaging, switching and transferring internal and external calls. Reference the Performance Work Statement (PWS) and all associated deliverables. PoP: 04/01/2025 - 03/31/2026

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