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ERP Managed Services / Help Desk

Active

State & Local

Response Deadline09/22/2026, 06:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the City of Petersburg in Virginia focuses on providing comprehensive ERP managed services and help desk support for prime contractors. The scope of work includes Tier 1 through 3 technical support, system maintenance, security patch application, and the management of system upgrades. These services are delivered through the use of remote monitoring tools and ticketing systems to ensure consistent system availability. The contract requires strict adherence to service level agreements and the utilization of support resources based in Virginia or the surrounding region. With a NAICS code of 541519, the engagement is centered on delivering critical technical infrastructure support and system stability for the city's ERP projects.

General Info

ERP managed services and help desk support for the City of Petersburg, Virginia.

Agency

Virginia → City of PetersburgView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Petersburg, VA, USA

Set-Aside

NONE

Documents

This scope was carved out of 127426.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Cloud- Based Enterprise Resource Planning (ERP) System

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedSep 8

subcontract

Response DeadlineSep 22

Submission deadline

Response Deadline

09/22/2026, 06:30:00 PM UTCin 6 days

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Organization & Contact Information

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AgencyVirginia → City of Petersburg

ContactsNo contacts available

OfficeN/A

Organization / Agency

Virginia → City of Petersburg

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support, system maintenance, and upgrades for prime contractors on City of Virginia ERP projects. Performs Tier 1-3 technical support, manages system upgrades, and applies security patches using ticketing systems and remote monitoring tools. Requires SLA compliance and availability of Virginia-based or regional support resources. Delivers system availability and support services.

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