Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, December 9 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

FHA Resource Center Recompete

Forecast

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The FHA Resource Center Recompete is a forecast opportunity issued by the General Services Administration under the Federal Acquisition Service. The selected contractor will be responsible for providing, managing, and maintaining an omnichannel front-door contact center. This includes overseeing a comprehensive ecosystem of supporting infrastructure, technology, and organizational management to ensure internal and external customers receive timely, accurate, and consistent services. The project emphasizes the integration of best practices alongside best-in-class and emerging technologies to optimize service delivery. Performance for this contract is expected to take place in Washington, and the requirement is categorized under NAICS code 561422. Interested parties may coordinate with Timothy L. Brown or Small Business Specialist Alexander Stutzman regarding this procurement.

General Info

GSA seeks a contractor to manage an omnichannel front-door contact center in Washington.

Agency

General Services Administration → FAS-Federal Acquisition Service

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Washington, DC, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseForecast

PostedMay 14

forecast

Prepare for this forecast

Research the agency, track this forecast, and prepare your capture plan before the solicitation opens.

Organization & Contact Information

Show more

AgencyGeneral Services Administration → FAS-Federal Acquisition Service

Contacts2 people available

OfficeN/A

Organization / AgencyGeneral Services Administration → FAS-Federal Acquisition Service

Office AddressN/A

Contacts

Timothy L Brown

Alexander Stutzman

Full Description

Show more

Contractor that shall provide manage and maintain an omnichannel front-door contact center with an ecosystem of supporting infrastructure technology and organizational management that provides internal and external customers with timely accurate and consistent services leveraging best practices and best in class and emerging technologies.

Similar Contracts

Same NAICS industry code

FY 27 - DCAS - District Direct Contact Center - RFP

Solicitation # Doc842014

Solicitation Doc842014 is a request for proposals issued by the District of Columbia Office of Contracting and Procurement on behalf of the Department of Health Care Finance. The objective is to secure a contractor to staff, operate, and continuously improve the District Direct Contact Center (DDCC), which provides critical support for individuals enrolling in health and human service programs through the District Columbia Access System (DCAS). The contract is structured as a Firm Fixed Price agreement with a labor hour component, consisting of a one-year base term and four optional one-year extensions. Technical operations utilize Amazon Connect for the Automatic Call Distributor and Merative Social Program Management for eligibility determination. Award selection is based on a maximum of 112 points, with 90 points allocated to technical criteria, 10 to price, and 12 to preference points for certified business enterprises. Key requirements include a minimum of five years of experience in similar call center services and the provision of a Project Manager with a bachelor's degree. Contractors must adhere to strict compliance standards, including HIPAA and HITECH regulations for protected health information, the District of Columbia Living Wage Act, and Equal Employment Opportunity mandates. Additionally, the contractor must maintain an average Quality Score of at least 90% across customer interactions and comply with SBE subcontracting mandates, requiring at least 35% of the contract value to be subcontracted to Small Business Enterprises or Certified Business Enterprises.

Health Care Finance (DHCF)

POSTED

DEADLINE

RFP-758-2700000097-2 | Contact Center as a Service RFP

Solicitation # RFP-758-2700000097-2

The Cabinet for Health and Family Services (CHFS) in Kentucky is soliciting proposals for a Contact Center as a Service (CCaaS) solution. The selected vendor will be responsible for the design, development, and implementation (DDI) and the full transition of current operations to the CCaaS platform, which includes assuming ownership of approximately 32 toll-free and local numbers. The system must maintain 24/7 availability and utilize a mobile-first user experience based on human-centered design principles. Key deliverables include a project work plan with a RACI chart, a staffing plan, and ADA compliance testing, with a review process managed via a 10-5-5 cycle. Proposals are evaluated based on a technical score (maximum 5,000 points) and a cost score (maximum 2,000 points), with the technical approach being the most heavily weighted factor. To be considered for award, bidders must achieve at least 60% of the maximum technical points. Submissions must be delivered in three separate parts—Technical, Cost, and Proprietary—via the Commonwealth eProcurement System by January 29, 2027. Vendors must comply with strict security and legal standards, including the Protection of Personal Information Security and Breach Investigation Procedures and Practice Act, and must notify the Commonwealth of any data breaches within 72 hours. Payment is issued within 30 working days following the acceptance of goods or services.

POSTED

DEADLINE

Member Acquisition & Retention Program

Solicitation # dd5560b1-03dc-4c5a-bdc9-2cf1a98cf7bc

The National Payroll Institute is seeking proposals under bid number NPI-RFP-0001 for a comprehensive member acquisition and retention program. The selected proponent will be responsible for delivering bilingual outreach in English and French using a strategic combination of live agent outbound calls, emails, and other direct-to-consumer methods. Rather than replicating existing processes, the Institute is looking for market best practices and encourages proponents to recommend their own optimized approach, channel mix, and commercial model. Interested firms must provide firm, binding pricing as part of their submission. The solicitation was posted on November 7, 2026, and the deadline for responses is November 23, 2026, at 9:00 AM. The program will be performed within Canada.

POSTED

DEADLINE

Benefits Participant Support ServicesThis subcontract for Benefits Participant Support Services involves providing direct customer support for prime contractors managing benefit projects for the Phoenix Union High School District. The selected provider must operate a dedicated call and claim unit within the United States to resolve participant inquiries regarding coverage and eligibility. Operations are required to run Monday through Friday, from 8:00 AM to 6:00 PM Arizona Time, utilizing toll-free telephone systems and CRM or participant database access to deliver support and maintain detailed call logs. The opportunity was posted on November 5, 2026, with a response deadline of December 10, 2026. Classified under NAICS code 561422, the contract is managed through the Procurement agency in Arizona. Interested parties can find further details and submission guidelines via the provided OpenGov procurement portal.

POSTED

DEADLINE

Health Plan Member Communications & Customer SupportThe Health Plan Member Communications and Customer Support subcontract focuses on providing member-facing support services for prime contractors managing State of Maryland employee health plan projects. The scope of work includes operating a dedicated help desk for benefit inquiries, drafting comprehensive benefit summaries, and executing member outreach initiatives utilizing CRM software and call center infrastructure. To ensure the security of sensitive information, all personnel assigned to the project are required to undergo HIPAA privacy training. Key deliverables for this engagement include the production of member support logs, the creation of both printed and digital benefit guides, and the management of targeted communication campaigns. This opportunity is categorized under NAICS code 561422, with a response deadline set for November 23, 2026.

POSTED

DEADLINE

Telemarketing ServicesThis subcontract for Telemarketing Services supports the University of Texas M.D. Anderson Cancer Center by providing outbound donor engagement. The selected provider will work under prime contractors to execute fundraising calls using established scripts, focusing on the acquisition, retention, and reactivation of donors. To qualify, providers must possess professional experience in healthcare or non-profit fundraising solicitation. The contractor is responsible for delivering essential performance data, including detailed call logs, donation reports, and lead lists. This opportunity is categorized under NAICS code 561422, with a response deadline set for December 4, 2026.

University of Texas M. D. Anderson Cancer Center

POSTED

DEADLINE

Request Validation and Customer Support ServicesThe Request Validation and Customer Support Services subcontract supports the Massachusetts Executive Office of Health and Human Services by managing administrative intake and eligibility validation for prime contractors. The selected provider will operate a dedicated phone line and online portal to process requests, utilizing Fiscal Intermediary data to verify PCA eligibility. To ensure operational efficiency, the contractor must employ call center software to track service level agreements and provide ongoing customer assistance. Strict adherence to HIPAA compliance is required for all data handling to protect sensitive information. The contractor is responsible for delivering validated request data and comprehensive performance reports to the agency. This project is based in Boston and is categorized under NAICS code 561422, with a response deadline set for December 11, 2026.

Executive Office of Health and Human Services

POSTED

DEADLINE

in about 1 month

Transport Booking and Customer Support ServicesThe Transport Booking and Customer Support Services subcontract involves providing managed customer intake and scheduling for prime contractors working on North East Lincolnshire Borough Council projects. The primary responsibilities include managing the Phone n Ride booking line, addressing customer inquiries, and ensuring Out of Office coverage in accordance with Criterion 5. To execute these services, the provider must utilize professional call center infrastructure and CRM software while adhering strictly to GDPR compliance standards. This opportunity was posted on November 3, 2026, with a response deadline of December 3, 2026.

North East Lincolnshire Borough Council

POSTED

DEADLINE

Request for Information City of Detroit Housing Resources Helpline

Solicitation # 550595

The City of Detroit Office of Contracting and Procurement, on behalf of the Department of Human, Homeless, and Family Services, has issued Request for Information 550595 to gather market insight from experienced call center operators. The primary objective is to obtain feedback to support and potentially upgrade the Detroit Housing Resource Helpline, which serves as a centralized entry point for residents seeking housing-related services. The system is projected to handle approximately 120,000 annual calls, requiring a robust intake and triage process utilizing multi-step scripts and logic to differentiate between emergency and non-emergency housing needs. The scope of this RFI focuses on two primary tracks: Call Center Operations and Call Center Technology/Integration. Interested respondents must provide a Respondent Questionnaire detailing their prior experience, including at least three relevant projects from the last five years, and identify any intended subcontractors. Additionally, respondents are asked to provide a proposed implementation timeline covering system design, installation, configuration, and testing, as well as the identification of key personnel who would be assigned to the project.

City Of Detroit

POSTED

DEADLINE

Live Complaint Hotline Operator ServicesThis subcontract for Live Complaint Hotline Operator Services supports the Ohio Department of Health's Bureau of Survey and Certification. The selected provider will deliver 24/7/365 live, human-to-human telephone answering and real-time data entry for complaint hotline projects. Key responsibilities include interviewing callers and submitting complaint data directly into web-based forms, with a strict requirement that telephony systems operate without the use of AI or automation. To ensure the security and privacy of sensitive information, the contractor must maintain full compliance with HIPAA and IRS Publication 1075 standards. This opportunity falls under NAICS code 561422, with a response deadline set for November 19, 2026.

Bureau Of Survey And Cert

POSTED

DEADLINE

Customer Contact and Appointment Scheduling ServicesThis subcontract for Customer Contact and Appointment Scheduling Services supports prime contractors working on Thames Water Utilities Limited facility projects. The scope of work involves comprehensive planning, customer outreach, and the booking of installation appointments. The service provider is responsible for managing all customer interactions and scheduling through the use of CRM software and workforce management systems, which must include the provision of live job status APIs to ensure real-time data accuracy. The primary deliverables are confirmed installation appointments and consistently updated job status data. Due to the nature of customer interaction and data handling, strict adherence to GDPR compliance is required. This engagement is categorized under NAICS code 561422 and is focused on streamlining the coordination between prime contractors and end customers to ensure efficient project execution.

Thames Water Utilities Limited

POSTED

DEADLINE

Customer Service Representative (CSR) and Supervisory StaffingThis subcontract focuses on providing comprehensive consumer-facing call center operations to support prime contractors on Maryland Health Benefit Exchange projects. The scope of work includes supplying Customer Service Representatives, Team Leads, and Supervisors to manage high-volume inquiries through phone, live chat, and secure messaging. Key operational requirements include maintaining a 15-minute average handle time, providing bilingual support, and strictly adhering to established problem escalation procedures. The contract emphasizes scalability to accommodate the increased traffic typical of the Open Enrollment period from November 1 through January 15. The selected provider will be responsible for delivering handled interactions and meeting specific operational metrics. Interested parties should note the response deadline of December 17, 2026, for this Maryland-based opportunity categorized under NAICS code 561422.

POSTED

DEADLINE

in about 1 month

More opportunities from General Services Administration → FAS-Federal Acquisition Service

Same awarding agency

HHS-OIG CloudThe HHS-OIG Cloud project is a forecast for enterprise-wide cloud modernization and migration services managed by the General Services Administration. The scope of work encompasses the entire software development lifecycle, including initial planning, design, coding, prototyping, documentation, testing, and configuration. The primary objective is to provide comprehensive IT application assessment, re-architecture, enhancement, deployment, and ongoing operations and maintenance for the OIG IT Portfolio utilizing an agile DevSecOps approach. This acquisition is categorized under NAICS code 541512 and is slated for performance in Washington. Key points of contact for the requirement include Timothy L. Brown and Small Business Specialist Alexander Stutzman. The initiative focuses on transitioning legacy systems to a modernized cloud environment to improve the overall efficiency and security of the agency's IT infrastructure.

Computer Systems Design Services

POSTED

DEADLINE

DAI FTAPSThe Defense Agencies Initiative Financial Transactions Helpdesk and Associated Programmatic Support is a modernization effort managed by the General Services Administration Federal Acquisition Service. The primary objective of this initiative is to transform budget, finance, and accounting operations across most Department of Defense Defense Agencies. By enhancing financial management capabilities, the program aims to ensure accurate and reliable financial information, which is essential for maintaining financial accountability and facilitating efficient decision-making to support warfighter missions. This specific acquisition focuses on providing enterprise-wide Tier 1 helpdesk support to maintain these critical financial systems. The project is currently listed as a forecast with a posted date of May 14, 2026. Key points of contact for the initiative include Kenneth Evans and Small Business Specialist Kevin Pope.

Telemarketing Bureaus and Other Contact Centers

POSTED

DEADLINE

Fleet RecompeteThe Fleet Recompete is a forecast procurement contract issued by the General Services Administration under the Federal Acquisition Service. The primary objective of this effort is to maintain and enhance GSAFleet.gov, a critical cloud-native platform. The contract focuses on ensuring continued operational excellence, driving business value, maintaining compliance, and enabling future innovation for the system. The project is categorized under NAICS code 518210 and is slated for performance in Washington. Key points of contact for this requirement include Marka Johnson and Small Business Specialist Alexander Stutzman. The forecast was officially posted on May 14, 2026.

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

DEADLINE

Ginnie Mae Financial Systems Technology Support (GFIT)The Ginnie Mae Financial Systems Technology Support (GFIT) contract seeks to acquire comprehensive financial support services to maintain internal financial management and accounting operations. The primary objective is the management of the Office of the Chief Financial Office financial systems, ensuring that Ginnie Mae maintains secure and reliable access to these critical platforms. Managed through the Federal Acquisition Service under the General Services Administration, this requirement is categorized under NAICS code 541511. The work is slated for performance in Washington, with the project currently listed as a forecast posted on May 14, 2026.

Custom Computer Programming Services

POSTED

DEADLINE

Global Mission Operations Support (GMOS) (Formerly CAEIO Recompete)The Global Mission Operations Support, formerly known as the CAEIO Recompete, is a forecast requirement issued by the General Services Administration under the Federal Acquisition Service. The primary objective of this contract is to secure professional services for the operations and maintenance of the global CA IT environment. All activities will be executed within an Information Technology Service Management framework to ensure consistent and efficient delivery of IT services. Interested parties may coordinate with Sam Clark or Small Business Specialist William Strobel regarding this opportunity.

Computer Facilities Management Services

POSTED

DEADLINE

SEDTPThe Special Operations Forces Enterprise Digital Talent Program is a USSOCOM initiative focused on the development and application of data analytics and Artificial Intelligence. The program aims to integrate these digital capabilities as strategic and tactical enablers to maintain a competitive advantage and drive innovation within the evolving domain of digital warfare. This opportunity is currently listed as a forecast posted on May 14, 2026, through the Federal Acquisition Service of the General Services Administration. Interested parties can coordinate with Jeffrey Mcmullan or Small Business Specialist Kevin Pope for further information regarding this requirement.

Computer Systems Design Services

POSTED

DEADLINE

NIOBEThe NIOBE project is a follow-on initiative focused on Next-Generation Intelligence for Operations and Battlespace Engineering. Sponsored primarily by the OUSD I&S alongside mission partners such as CYBERCOM, AARO, NGIC, and NSWC IHD, the contract centers on the prototyping, development, integration, and operational implementation of advanced technological capabilities. These efforts are designed to support critical military and intelligence operations across multiple domains. Managed through the Federal Acquisition Service of the General Services Administration, this opportunity is currently listed as a forecast posted on May 14, 2026. Interested parties can coordinate with point of contact Spencer Burns or Small Business Specialist Kevin Pope for further information regarding this strategic technological advancement.

Computer Systems Design Services

POSTED

DEADLINE

PPMS TMSS and SmartPay RecompeteThis contract is a forecast for the PPMS, TMSS, and SmartPay Recompete, managed by the General Services Administration's Federal Acquisition Service. The primary objective is to provide Operations and Maintenance (O&M) and optional Development, Modernization, and Enhancement (DME) support for a specific portfolio of applications. The scope includes the Transportation Management Services Solution and the Personal Property Management System, which is further divided into three sub-application streams: Utilization and Donation, Sales, and Computers For Learning. Additionally, the contract covers the SmartPay ecosystem, encompassing the program website, training resources, the SmartPay Data Warehouse, and the Section 889 compliance check application. Classified under NAICS code 541511, the effort focuses on maintaining and improving these critical business tools to support the operational needs of the Federal Acquisition Service.

Custom Computer Programming Services

POSTED

DEADLINE

NDOC SupportThe NDOC Support contract, managed by the General Services Administration's Federal Acquisition Service, provides technical exploitation services for the Language and Technical Exploitation Division within the National Digital Exploitation and OSINT Center. The primary objective is to deliver accurate and actionable intelligence by utilizing advanced technical exploitation of digital devices, data sources, and multimedia content to support customer intelligence analysis and operational requirements. This opportunity was posted as a forecast on May 14, 2026. Key points of contact for the requirement include Kenneth Evans and Small Business Specialist Kevin Pope.

Translation and Interpretation Services

POSTED

DEADLINE

Development Corps Follow On / SN SETA (new project title)The Space Sensing Systems Engineering Technical Assistance requirement provides critical support to the Space Systems Command for the lifecycle management of military space systems. This effort encompasses systems engineering, architecting, and management operations, with a specific focus on acquisition, mission integration, testing, and information assurance. All personnel assigned to this project must maintain at least a Secret security clearance, and the work is funded through the Program Executive Officer. This opportunity is currently listed as a forecast and is designated as a Total Small Business Set-Aside under NAICS code 541330. The performance location is based in Los Angeles, and the procurement is being managed by the General Services Administration's Federal Acquisition Service.

Engineering Services

POSTED

DEADLINE

Patriot SEPA (System's Engineering and Performance Analysis)The Patriot System's Engineering and Performance Analysis (SEPA) forecast focuses on enhancing the effectiveness and reliability of the U.S. Army's Patriot Missile Defense System. By leveraging real-world combat data and rigorous testing, the initiative aims to refine the system's capabilities to better counter evolving threats, specifically targeting ballistic missiles and aircraft. This effort ensures that the system remains a cornerstone of U.S. air defense by addressing known vulnerabilities and incorporating lessons learned from operations such as Operation Iraqi Freedom and other recent conflicts. Managed through the General Services Administration's Federal Acquisition Service, this forecast was posted on May 14, 2026. The project emphasizes the continuous improvement of air defense performance to maintain a strategic advantage against modern aerial threats. Points of contact for this effort include Kevin Mentrikoski and Small Business Specialist Kevin Pope.

Research and Development in the Physical, Engineering, and Life Sciences (except Nanotechnology and Biotechnology)

POSTED

DEADLINE

Technical Engineering Core Cybersecurity Services (TECCS)The Technical Engineering Core Cybersecurity Services (TECCS) contract is a forecast opportunity issued by the General Services Administration under the Federal Acquisition Service. This requirement seeks to secure cybersecurity technical and engineering subject matter expert support services to ensure the operational success of the Capacity Building and Cyber Security Division. The primary objective is to provide essential expertise that supports the division's overarching programs and strategic priorities. The work is expected to be performed in Arlington, with the procurement categorized under NAICS code 541512. Interested parties can coordinate with point of contact Joel Fada or Small Business Specialist Anthony Caruso for further information regarding this upcoming requirement.

Computer Systems Design Services

POSTED

DEADLINE

Prepare for this forecast

Research this forecast and prepare for the solicitation

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Get full access

Join 750+ contractors already using CLEATUS