Front Desk and Guest Services Operations

The contract titled Front Desk and Guest Services Operations requires the provision of trained front desk personnel to manage guest check-in and check-out processes, deliver comprehensive guest support, handle key management, and coordinate effectively with FLETC logistics operations. All staff must deliver professional, impairment-free service at all times to ensure a seamless and secure experience for guests and operational personnel. The work is to be performed exclusively in Brunswick, with strict adherence to quality and conduct standards expected in a federal environment. This is a subcontract under a Total Small Business Set-Aside, classified under NAICS code 561510, and is managed by the FLETC Glynco Procurement Office within the Department of Homeland Security. Proposals are due by October 7, 2025, at 5:00 PM, and only small businesses certified under the SBA program are eligible to respond. The opportunity is publicly listed on SAM.gov with no specified point of contact, and all potential bidders must ensure full compliance with federal subcontracting regulations and performance expectations tied to the Federal Law Enforcement Training Centers’ operational needs.