This Government Contract opportunity from California was posted on July 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Genesys Contact Center Platform Application Support and Integration

Closed

State & Local

Submission Closed08/18/2026, 01:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Computer Systems Analysis Support

Health Care Finance (DHCF)

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IRS Publication 1075 Compliance ServicesThis subcontract for IRS Publication 1075 Compliance Services supports prime contractors on State agency projects involving the handling of Federal Tax Information. The provider is responsible for supplying and managing computer systems, including the configuration of secure servers and encrypted storage, to ensure all operations meet strict federal security requirements. Key deliverables include a certified list of authorized personnel who have undergone mandatory background checks and the implementation of an FTI-compliant system architecture. The opportunity is associated with the DNR Division of Forestry under NAICS code 541512, with a response deadline of September 25, 2026.

Dnr-division Of Forestry

POSTED

1 day ago

DEADLINE

in 21 days

AI Contract Overview

The contract seeks expert-level support for the Franchise Tax Board’s Genesys-based Contact Center Platform, encompassing ongoing maintenance, system configuration, and seamless integration with existing infrastructure. Contractors will be responsible for implementing system upgrades, troubleshooting technical and interoperability issues, and collaborating with third-party vendors to ensure optimal platform performance and reliability across all operational environments. This includes resolving cross-vendor integration challenges and maintaining system stability to support the FTB’s customer service operations. The opportunity is structured as a subcontract under NAICS code 541512, with a bid submission deadline of August 18, 2026, and a posting date of July 1, 2026. While specific performance location and point of contact details are not provided, the work is tied to the California Franchise Tax Board’s operations, and the successful bidder must demonstrate proven experience with Genesys platforms, advanced systems integration, and enterprise-level support in a public-sector setting. The contract emphasizes technical proficiency, proactive issue resolution, and the ability to work within complex, multi-vendor ecosystems.

General Info

Expert Genesys platform support, integration, and maintenance for California Franchise Tax Board, due August 18, 2026.

Agency

California → Franchise Tax BoardView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of IFB FTB-2627-76.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IFB FTB-2627-76 Genesys Software Subscriptions and Application Support Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedJul 1

subcontract

Response DeadlineAug 18

Deadline has passed

Submission Closed

08/18/2026, 01:00:00 AM UTC

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Organization & Contact Information

AgencyCalifornia → Franchise Tax Board

ContactsNo contacts available

OfficeN/A

Organization / Agency

California → Franchise Tax Board

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide expert-level maintenance, configuration, and integration support for the FTB's Genesys-based Contact Center Platform, including system upgrades and cross-vendor collaboration to resolve technical and integration issues.