This Solicitation opportunity from California was posted on July 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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IFB FTB-2627-76 Genesys Software Subscriptions and Application Support Services

Closed

0000039691State & Local

Submission Closed08/18/2026, 01:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The California Franchise Tax Board is soliciting bids to renew Genesys Software Subscriptions and procure Application Support Services for its Enterprise Service Platform II Contact Center Platform. The procurement aims to ensure continued operation, maintenance, and professional support of critical contact center technology used by the agency. Bids must be submitted by 5:00 PM Pacific Time on July 14, 2026, with the event end date set for August 17, 2026, to allow for the posting of the Notice of Intent to Award. The solicitation, identified as IFB FTB-2627-76 with solicitation number 0000039691, was posted on July 1, 2026, and responses are due by August 18, 2026. This contract is classified under SLED government procurement and is being managed by the Franchise Tax Board in California. All performance will occur within the state of California. Tanita Guereca is the primary point of contact for inquiries, reachable via email at tanita.guereca@ftb.ca.gov or by phone at 916-845-7199.

General Info

California FTB seeks bids for Genesys software and support services, due August 18, 2026, for contact center platform maintenance.

Agency

California → Franchise Tax BoardView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

(2)

IFB FTB-2627-76 Genesys Software Subscriptions and Application Support Services

DOCX•ifb

IFB FTB-2627-76 Cost Worksheet

XLSX•cost-worksheet

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJul 1

Solicitation

Response DeadlineAug 18

Deadline has passed

Submission Closed

08/18/2026, 01:00:00 AM UTC

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Organization & Contact Information

AgencyCalifornia → Franchise Tax Board

Contacts1 person available

OfficeN/A

Organization / Agency

California → Franchise Tax Board

View Agency Profile

Office AddressN/A

Contacts

Tanita Guereca

contact@example.gov

+1 (555) 000-0000

Full Description

The California Franchise Tax Board (FTB) is seeking to contract with a vendor to renew and procure various Genesys Software Subscriptions and Application Support Services (i.e. Professional Services) in support for FTB's Enterprise Service Platform II Contact Cener Platform (CCP). Last Day to Submit Final Bids is July 14, 2026, by 5:00 PM Pacifc Time. The Event End Date of August 17, 2026, allows FTB to post the Notice of Intent to Award on this advertisement.