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This Government Contract opportunity from California was posted on July 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Genesys Software Subscription Licensing and Management

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 511210
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AI Contract Overview

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The Franchise Tax Board is seeking a subcontractor to supply and manage annual subscription licenses for Genesys software products essential to its Customer Contact Platform. The scope includes the Base Package, Workforce Management, Inbound Voice, and High Availability components, requiring the vendor to ensure seamless licensing, ongoing management, and compliance with all technical and operational requirements. The contract is structured as a subcontract under NAICS code 511210 and is open for responses until August 18, 2026, with postings beginning on July 1, 2026. The performance location and point of contact details are not specified, but the work is directly tied to the agency’s operations in California, emphasizing the need for reliable, scalable, and secure software support aligned with state technology standards.

General Info

Subcontract for Genesys software licenses and management to support California’s Customer Contact Platform until 2026.

Agency

California → Franchise Tax BoardView Agency

NAICS

511210 - Software PublishersView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of IFB FTB-2627-76.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IFB FTB-2627-76 Genesys Software Subscriptions and Application Support Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → Franchise Tax Board
ContactsNo contacts available
OfficeN/A
Organization / Agency
California → Franchise Tax Board
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Supply and manage annual subscription licenses for Genesys software products including the Base Package, Workforce Management, Inbound Voice, and High Availability components of the FTB’s CCP.

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