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Help Desk and Tier 2 Technical Support

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract provides technical support services to end-users of the Department of Veterans Affairs, focusing on help desk and Tier 2 assistance for issues related to system logins, device configuration, and messaging applications. Support is delivered through a structured ticketing system with adherence to service level agreements, including accurate reporting and compliance with performance metrics to ensure timely resolution of user incidents. The work is designated as a Service-Disabled Veteran-Owned Small Business Set Aside, with the NAICS code 541512 indicating it falls under computer systems design and related services, and is structured as a subcontract under the Technology Acquisition Center NJ. The solicitation was posted on May 18, 2026, and performance is expected to occur wherever the VA’s operations require support, with no specific geographic location mandated in the available details.

General Info

Technical support for VA users via ticketing system under Service-Disabled Veteran-Owned Small Business set aside.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

NJ

Set-Aside

SDVOSBC

Documents

This scope was carved out of 36C10A25R0002.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DA10--Modernized Messaging Software as a Service

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Timeline

PostedMay 18

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide technical support to VA end-users, including troubleshooting login issues, device configuration, and messaging functionality, supported by ticketing system management and SLA reporting.

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