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Help Desk / Tier 1 Technical Support Services

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract provides frontline technical support for the BioPoint software under a subcontract classified as a Service-Disabled Veteran-Owned Small Business Set Aside, with the NAICS code 541512 for other computer-related services. The support includes help desk functions such as troubleshooting software issues, performing account resets, and escalating unresolved problems to higher tiers, ensuring timely resolution for end users. This work is performed on behalf of the Department of Veterans Affairs through the Technology Acquisition Center NJ, with the solicitation posted in May 2026 and no defined place of performance or point of contact provided. The focus is on delivering responsive, user-centered technical assistance to support VA operations through reliable BioPoint software functionality.

General Info

Frontline technical support for BioPoint software via SA set-aside, serving VA through help desk services.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

NJ

Set-Aside

SDVOSBC

Documents

This scope was carved out of 36C10B26Q0049.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DA10--BioPoint Annual Software License Support Renewal | (VA-26-00013813) VISN 21 VAHCS

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Timeline

Posted

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
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Office AddressN/A
ContactsNo contact information available

Full Description

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Frontline user support for BioPoint software including troubleshooting, account resets, and issue escalation.

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