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This Solicitation opportunity from Washington was posted on September 30, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Janitorial Services for the Customer Service Centers

Closed
FA0-6022State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
New
SLED
FY 27 - DCAS - District Direct Contact Center - RFP
Solicitation # Doc842014
Solicitation Doc842014 is a Request for Proposals issued by the District of Columbia Office of Contracting and Procurement on behalf of the Department of Health Care Finance. The objective is to secure a contractor to staff, operate, and continuously improve the District Direct Contact Center (DDCC), which provides critical support for individuals enrolling in health and human service programs through the District of Columbia Access System (DCAS). The contract utilizes a Firm Fixed Price structure with a labor hour component, consisting of a one-year base term and four optional one-year extensions, for a maximum total duration of five years. The technical environment is centered on the Amazon Connect Automatic Call Distributor system. The award will be granted to the responsible offeror deemed most advantageous to the District, based on a maximum score of 112 points. This scoring is weighted toward technical criteria (90 points), including technical expertise and a minimum of five years of similar past performance, followed by price (10 points) and preference points for certified business enterprises (12 points). Contractors must adhere to strict compliance standards, including the District of Columbia Living Wage Act, Equal Employment Opportunity requirements, and HIPAA regulations for handling protected health information. Additionally, prime contractors selected through set-aside programs must perform at least 35 percent of the work using their own resources, and projects over 250,000 dollars require a subcontracting plan ensuring at least 35 percent of the value goes to Small or Certified Business Enterprises.
Health Care Finance (DHCF)

POSTED

about 4 hours ago

DEADLINE

in 20 days
NAICS: 561422
SLED
Call Center
Solicitation # BPM057936
Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

8 days ago

DEADLINE

in about 1 month

AI Contract Overview

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The City of Seattle is seeking competitive bids for janitorial services to maintain five Customer Service Centers operated by the Facilities and Administrative Services Department. Interested vendors must submit their proposals via the Procurement Portal by 11:30 am on December 5, 2024. The scope of work, detailed in the solicitation documents, covers cleaning and maintenance at these facilities, with the current annual expenditure estimated at approximately $84,000. The city has previously contracted for these services successfully and is now initiating a new procurement process to establish a new contract, which will replace the existing agreement once finalized. The solicitation, titled "Janitorial Services for the Customer Service Centers," is identified by the number ITB FA0-6022 and is posted under NAICS code 561422, which pertains to janitorial services. The contract value is expected to range between $80,000 and $100,000. The City of Seattle’s Purchasing Department is overseeing this process, with Lisa Tran serving as the primary contact person. The project aims to ensure continued cleanliness and maintenance of the customer service facilities through a competitive bidding process that emphasizes quality and cost-effectiveness.

Documents

9
DOCX, High priority: read this firstcontract-document
High
PDF, High priority: read this firstitb
High
DOCX, High priority: read this firstspecifications
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DOCX, High priority: read this firstspecifications
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XLSX, High priority: read this firstspecifications
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XLSX, High priority: read this firstspecifications
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XLSX, High priority: read this firstspecifications
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XLSX, High priority: read this firstspecifications
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XLSX, High priority: read this firstspecifications
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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyWashington → City of Seattle Purchasing
Contacts1 person available
OfficeN/A
Office AddressN/A

Full Description

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The City of Seattle is seeking bids for Janitorial Services for the Customer Service Centers to be submitted through the Procurement Portal at https://procurement.opengov.com/portal/seattle no later than 11:30 am on Thursday, December 5, 2024. The janitorial services are at five (5) Facilities and Administrative Services (FAS) Customer Service Centers, as detailed in the scope of work documents. The City has had a successful contract for these services; however, the City is returning for a competitive solicitation to establish a new contract. The City reserves the right to terminate the existing contract when a contract resulting from this solicitation has been executed. Currently, the annual contract expenditure is approximately $84,000.

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