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This Solicitation opportunity from Ohio was posted on March 14, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Montgomery County Environmental Services Spaulding Road Lobby Renovation

Closed
PP-2025-0031State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
New
SLED
Call Center
Solicitation # BPM057936
Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

POSTED

5 days ago

DEADLINE

in about 1 month

AI Contract Overview

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Montgomery County in Ohio has issued a solicitation for the Spaulding Road Lobby Renovation project, designated as PP-2025-0031, with a scheduled response deadline of April 9, 2025, at 1:30 pm. The project involves comprehensive renovations to the Montgomery County Environmental Services facility located on Spaulding Road, focusing on updating the customer service lobby, office spaces, restrooms, and the kitchenette area. The scope includes the removal and replacement of all interior fixtures and fittings within these designated areas to enhance functionality and appearance. The contract size is estimated to range between $500,000 and $1,500,000, and the project falls under the NAICS code 561422, which pertains to cleaning services, indicating potential scope related to facility maintenance or related services. The primary point of contact for this project is Josh Bradfield, reachable via email at [email hidden] or by phone at [phone hidden]. Interested vendors can find additional details and submit their bids through the provided online portal link. This project is part of Montgomery County’s ongoing efforts to improve public service facilities, ensuring updated, functional spaces for residents and staff. The procurement process emphasizes timely submission and adherence to all specifications to secure the renovation work, which aims to modernize key areas within the Environmental Services building to better serve the community.

General Info

Documents

8
PDF, High priority: read this firstbid-drawings
High
PDF, High priority: read this firstbid-drawings
High
PDF, High priority: read this firstspecifications
High
PDF, High priority: read this first10 pages · contract-document
High
PDF, High priority: read this firstifb
High
PDF, Low priority2 pages · daily-status-report
Low
PDF, Low priority1 page · contractor-notice
Low
DOCX, Low priority1 page · contract-issue-report
Low

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyOhio → Montgomery County
Contacts1 person available
OfficeN/A
Organization / AgencyOhio → Montgomery County
Office AddressN/A

Full Description

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Montgomery County (Ohio) is requesting bids for PP-2025-0031 - Montgomery County Environmental Services Spaulding Road Lobby Renovation. All submittals are due before 1:30 pm on Wednesday, April 9, 2025. MCES Spaulding Road location is renovating the Customer Service lobby, office space, and restrooms, as well as the kitchenette area. The renovation will consist of the removal and replacement of all interior items pertinent to the designated areas.   

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