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NEMT Contact Center and Scheduling Services

Active

State & Local

Response Deadline10/30/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The NEMT Contact Center and Scheduling Services subcontract involves operating a communication hub to schedule Non-Emergency Medical Transportation trips for prime contractors on MDHHS projects. The provider is responsible for managing call center operations and utilizing mobile and web-based applications to coordinate trip requests between beneficiaries and the provider network. This role requires the use of specialized call center software and the integration of data with CHAMPS to ensure compliance with same-day scheduling service level agreements. The contractor must deliver all scheduled trips and provide comprehensive monthly NEMT Service Reports. This opportunity is associated with the agency in Lansing, Michigan, under NAICS code 561422. The response deadline for this subcontract is October 30, 2026.

General Info

NEMT call center services for MDHHS projects in Michigan, deadline October 30, 2026.

Agency

Michigan → LansingView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

MI, USA

Set-Aside

NONE

Documents

This scope was carved out of 260000002254.

The full solicitation package (19 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP-491-260000002254-1 | NEMT Broker for Medicaid FFS Beneficiaries

AI Contract Breakdown

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Timeline

PostedAug 27

subcontract

Response DeadlineOct 30

Submission deadline

Response Deadline

10/30/2026, 07:00:00 PM UTCin about 2 months

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Organization & Contact Information

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AgencyMichigan → Lansing

ContactsNo contacts available

OfficeN/A

Organization / Agency

Michigan → Lansing

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Office AddressN/A

ContactsNo contact information available

Full Description

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Operates a communication hub for scheduling NEMT trips for prime contractors on MDHHS projects. Manages call center operations and mobile/web-based applications for trip requests. Coordinates scheduling between beneficiaries and the provider network using specialized call center software. Integrates data with CHAMPS and adheres to SLAs for same-day scheduling. Delivers scheduled trips and monthly NEMT Service Reports.

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