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On-Demand Hardware and Software Technical Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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On-call technical support is provided for the CARTO 3 system to address hardware failures, software crashes, and emergency troubleshooting scenarios, with services encompassing both remote diagnostics and rapid on-site response to minimize system downtime. The contract is structured as a subcontract under the Department of Veterans Affairs, managed by the 256-NETWORK Contract Office 16, and is positioned to ensure continuous operational reliability for critical medical technology in Houston, Texas, where the primary place of performance is located. The NAICS code 541512 confirms this as a services contract for computer systems design, focusing on specialized technical support rather than general IT infrastructure. While no set-aside provisions are specified, the agreement demands swift mobilization and expert-level resolution capabilities to sustain the system’s functionality in high-stakes healthcare environments.

General Info

On-call technical support for CARTO 3 system in Houston, Texas, ensuring rapid response to critical hardware and software failures.

Agency

Department Of Veterans Affairs → 256-NETWORK Contract Office 16 (36C256)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Houston, TX, 77030, USA

Set-Aside

NONE

Documents

This scope was carved out of 36C25626C0017.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

J065--RFI: CARTO 3 Electro-Anatomical Mapping System Service Plan (Hardware/Software/Warranty)

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Timeline

PostedJun 26

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 256-NETWORK Contract Office 16 (36C256)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 256-NETWORK Contract Office 16 (36C256)

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Office AddressN/A

ContactsNo contact information available

Full Description

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On-call technical support for hardware failures, software crashes, and emergency troubleshooting of the CARTO 3 system, including remote diagnostics and rapid on-site response.

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