This Solicitation opportunity from New York was posted on September 17, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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One Click One Call Center

Closed

2113863State & Local

Submission Closed10/16/2024, 02:00:00 PM EDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Request for Information City of Detroit Housing Resources Helpline

Solicitation # 550595

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Solicitation # BPM057936

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USCIS Contracting Office(erbur)

POSTED

9 days ago

DEADLINE

in 4 days

AI Contract Overview

Tompkins County Planning and Sustainability Department is seeking proposals to establish a comprehensive one call, one click transportation service center aimed at streamlining access to transportation options for residents and visitors. This service will enable users to make a single phone call or use a unified website and app to find information about available transportation modes, schedule rides, receive confirmations, and make payments. A significant component of this initiative involves developing a volunteer driver program and integrating various transportation modes to address First Mile Last Mile challenges and support programs like Rides to Recovery, aligning with the county’s mobility vision plan. The project builds on extensive stakeholder engagement and data from the Tompkins County Transportation Equity Needs Assessment, which identified transportation barriers faced by underserved communities and highlighted the need for solutions that promote trip linking, expand access for paratransit users, and improve connectivity to employment, healthcare, and social services. Funding for the project is primarily through federal and state grants, with an 80% federal, 10% state, and 10% local match requirement, the latter to be provided by the respondent. The contract, with a term of one year and potential renewals, is valued between $500,000 and $1.5 million and is open to responses by October 16, 2024. The initiative emphasizes equitable access, reducing travel and wait times, and expanding transportation options for low-income and disadvantaged populations. The procurement process does not set specific goals for minority, women, or service-disabled veteran-owned businesses, and the project is located entirely within Tompkins County, NY. The primary contact for this solicitation is Joyce Burk, Purchasing Manager, accessible via email and phone.

General Info

Agency

New York → Tompkins County

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

NY, USA

Set-Aside

NONE

Documents

specifications

High

rfp

High

rfp

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedSep 17

Solicitation

Response DeadlineOct 16

Deadline has passed

Submission Closed

10/16/2024, 02:00:00 PM EDT

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Organization & Contact Information

AgencyNew York → Tompkins County

Contacts1 person available

OfficeN/A

Organization / AgencyNew York → Tompkins County

Office AddressN/A

Contacts

Joyce BurkPurchasing Manager

contact@example.gov

+1 (555) 000-0000

Full Description

Tompkins County Planning and Sustainability Department is seeking proposals for a one call one click center service. The goal of the one call one clicks center. This one-call or one-click center will enable Tompkins County residents to make one phone call, search one website and app to receive information about all transportation services available in the community. This center will allow residents the ability to schedule, receive confirmation of, and pay for rides. One key component of this RFP is to have a volunteer-based driver program and other transportation modes to meet the needs of First Mile Last Mile and Rides to Recovery programs as outlined in the mobility vision plan. The Mobility Vision, in part, is intended to understand and address the transportation barriers for Tompkins County residents and visitors. A series of meetings and conversations were held with a variety of stakeholders (including residents, riders, drivers, nonprofits, and transportation providers. This multi-faceted approach was selected because it provided the broadest opportunity for understanding the transportation barriers that were limiting Tompkins County residents having access to social determinants of health. The one call one clicks center will also be responsible for developing and implementing a Volunteer Driver Program that will connect transportation services with volunteer drivers and passengers to get them access to employment, food source, medical services, education, and recreation (social determinants of health) and support programs, Tompkins County currently has a small volunteer driver program (FISH) that transports residents to medical appointments. There is a need to expand these services. In addition, information was drawn from the Tompkins County Transportation Equity Needs Assessment (TENA), conducted from February 2022-March 2024. The goal of the assessment was to understand the connectivity, strengths, barriers, and solutions related to transportation in Tompkins County and in particular underserved communities’ access to key services, opportunities, and amenities. The results of the assessment come from the analysis of the 2,197 responses received from residents across the County. Solutions should encourage trip linking to reduce travel and wait times, expand access for paratransit users, provide equitable access to low-income and transportation disadvantaged communities, and prioritize connections to and utilization of fixed route transit service and other modes of transportation. One call one Click Center is defined as a Capital expense from FTA and NYSDOT, therefore the funding stream is 80% federal 10% State and 10% local match. The respondent awarded this contract will be required to have the 10% local match. Capital funds have been obtained through federal and state formula grants to help fund this RFP. Service-Disabled Veteran-Owned Set Aside: No Minority Owned Sub-Contracting Goal: 0% Women Owned Sub-Contracting Goal: 0% Service-Disabled Veteran-Owned Business Contracting Goal: 0% Disadvantaged Owned Sub-Contracting Goal: 0% Due date:10/16/2024 2:00 PM Last day for questions 10/06/2024 5:00 PM Contract term: 1 Year Term with Renewals County(ies): Tompkins Location: Tompkins County, NY Business entities awarded an identical or substantially similar procurement contract within the past five years: NA