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Ongoing HRIS Support & Help Desk Services

Active

State & Local

Response Deadline09/03/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The City of Decatur seeks a subcontractor to provide ongoing Tier 1 and Tier 2 functional and technical support for its Human Resource Information System, ensuring continuous and reliable operations. This support must include comprehensive help desk services with defined service level agreements, a structured ticketing system, clear escalation protocols for unresolved issues, and monthly reporting to track performance and system health. The contractor is expected to maintain operational stability through proactive problem resolution, user assistance, and system maintenance aligned with established SLAs. All activities must be performed in alignment with the NAICS code 541519, reflecting IT consulting and related services. The solicitation was posted on August 3, 2026, with a response deadline of September 3, 2026, at 9:00 PM Eastern Time. The contract is classified as a subcontract and is being managed under the Georgia state procurement system. While specific performance location details are not provided, the services are intended to support the City of Decatur’s internal HRIS infrastructure. Contractors must be prepared to meet all technical and operational requirements without specified set-aside preferences, and submissions must be made through the official state procurement portal before the deadline.

General Info

Subcontractor to provide Tier 1 and Tier 2 HRIS support with SLAs, ticketing, escalation, and monthly reporting for City of Decatur.

Agency

Georgia → City of DecaturView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

GA, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedAug 3

subcontract

Response DeadlineSep 3

Submission deadline

Response Deadline

09/03/2026, 09:00:00 PM UTCin 30 days

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Organization & Contact Information

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AgencyGeorgia → City of Decatur

ContactsNo contacts available

OfficeN/A

Organization / Agency

Georgia → City of Decatur

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 1/Tier 2 functional and technical support with SLAs, ticketing, escalation protocols, and monthly reporting for sustained HRIS operations.

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