Oracle RightNow Cloud Service

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. It is the Government's intent to award this requirement using FAR Subpart 13.5 procedures. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. Quotes shall reference 0010967776. This Request for Quote (RFQ) document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-95, effective 19 Jan 2017. The associated NAICS code is 511210 with a small business size standard of $38.5M. The Government will procure this requirement using full and open competition. The Army Training Support Center, Army Training Help Desk (ATHD), Maintenance and Support for ATHD (CX) software licenses purchase is requesting a Firm Fixed Price Quotation for Oracle RightNow Cloud Service. The services is for a one (1) year. The Oracle RigthNow product description for the required software is as follows: Period of Performance: 30 Sep 2017 through 29 Sep 2018 Oracle Part # Product Description Quantity Unit of Issue Unit Price Total Price CLIN 0001 B68242 Oracle RightNow Enterprise Dynamic Agent Cloud Service 639 each CLIN 0002 B72236 Oracle RightNow Universal Tier 1 Monthly Sessions - 100 400 each CLIN 0003 B86668 B86669 Oracle Cloud Priority Service 1 each CLIN 0004 B73929 Oracle RightNow Cloud Platform Cloud Service for DoD 1 each Total Delivery Address: Building 3306 Wilson Avenue Joint Base Langley-Eustis, VA 23604-5166 The following Provisions and Clauses are applicable: a) 52.212-1 Instructions to Offerors - Commercial (Apr 2014) b) 52.212-2 Evaluation - Commercial Items (Oct 2014) � (a) Evaluation will be based on price. c) 52.212-3 Offeror Representations and Certifications (Mar 2015). Please include a completed copy of 52.212-3 or complete at http://www.sam.gov d) 52.212-4 Contract Terms and Conditions - Commercial Items (May 2015) e) 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders - Commercial (Deviation 2013-O0019) (Jul 2014) f) 52.252-1 Solicitation Provisions Incorporated by Reference (Feb 1998) � This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address(es): http://farsite.hill.af.mil www.acquisition.gov/far g) 52.252-2 Clauses Incorporated by Reference (Feb 1998) � This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es): http://farsite.hill.af.mil www.acquisition.gov/far h) 52.252-5 Authorized Deviations in Provisions (Apr 1984) � (a) The use in this solicitation of any Federal Acquisition Regulation (48 CFR Chapter 1) provision with an authorized deviation is indicated by the addition of "(DEVIATION)" after the date of the provision. � (b) The use in this solicitation of any Federal Acquisition Regulation (48 CFR Chapter 1) provision with an authorized deviation is indicated by the addition of "(DEVIATION)" after the name of the regulation. i) 52.252-6 Authorized Deviations in Clauses (Apr 1984) � (a) The use in this solicitation or contract of any Federal Acquisition Regulation (48 CFR Chapter 1) clause with an authorized deviation is indicated by the addition of "(DEVIATION)" after the date of the clause. � (b) The use in this solicitation or contract of any Defense Federal Acquisition Regulation Supplement. (48 CFR 2) clause with an authorized deviation is indicated by the addition of "(DEVIATION)" after the name of the regulation. j) 252.204-7008 Compliance with Safeguarding Covered Defense Information Controls (Dec 2015) k) 252.204-7012 Safeguarding Covered Defense Information and Cyber Incident Reporting (Dec 2015) l) 252.232-7003 Electronic Submission of Payment Requests for Receiving Reports (Jun 2012) m) 252.232-7006 Wide Area Workflow Payment Instructions (May 2013) � (1) Document type. The Contractor shall use the following document type(s). � (2) Inspection/acceptance location. The Contractor shall select the following inspection/acceptance location(s) in WAWF, as specified by the contracting officer. W26R1P � (3) Document routing. The Contractor shall use the information in the Routing Data Table below only to fill in applicable fields in WAWF when creating payment requests and receiving reports in the system. Routing Data Table* -------------------------------------------------------------------------------------------- Field Name in WAWF Data to be entered in WAWF -------------------------------------------------------------------------------------------- Pay Official DoDAAC HQ0490 Issue By DoDAAC W911S0 Admin DoDAAC W911S0 Inspect By DoDAAC W26R1P Ship To Code W26R1P Ship From Code ____ Mark For Code ____ Service Approver (DoDAAC) W26R19 Service Acceptor (DoDAAC) W26R19 Accept at Other DoDAAC W26R19 LPO DoDAAC ____ DCAA Auditor DoDAAC ____ Other DoDAAC(s) ____ -------------------------------------------------------------------------------------------- � (5) WAWF email notifications. The Contractor shall enter the email address identified below in the "Send Additional Email Notifications" field of WAWF once a document is submitted in the system. William.J.marques2.civ@mail.mil � (g) WAWF point of contact. (1) The Contractor may obtain clarification regarding invoicing in WAWF from the following contracting activity's WAWF point of contact. Resource Manager: Amy Mize, amy.c.mize.civ@mail.mil � For technical WAWF help, contact the WAWF helpdesk at 866-618-5988 n) 252.232-7009 Contract Payments (Dec 2006) o) 252.246-7000 Material Inspection and Receiving Report (Mar 2008) Offers due no later than 14 Sep 2017, 1400 EST. All responsible sources may submit an offer, which will be considered by the agency. In accordance with 52.212-1, Instruction to Offerors, paragraph (f), Offers received after the established closing date will be viewed as late, and therefore not considered. Offers may be submitted via email to: nancy.r.davis6.civ@mail.mil, Alternate POC: Hatasha T. Hanley, hatasha.t.hanley.civ@mail.mil. All questions concerning this solicitation shall be addressed in writing to: nancy.r.davis6.civ@mail.mil and cc: hatasha.t.hanley.civ@mail.mil submitted no later than 1100 EST, 23 Aug 2017. Attachment: 1) Salient Characteristics