This Award Notice opportunity from Oregon was posted on September 27, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Oregon Business Development Fund (OBDF) Loan Referral Services

Awarded

S-12300-00011380State & Local

Submission Closed11/01/2029, 04:00:00 PM PDT

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

SLED

FY 27 - DCAS - District Direct Contact Center - RFP

Solicitation # Doc842014

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Health Care Finance (DHCF)

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DEADLINE

RFP-758-2700000097-2 | Contact Center as a Service RFP

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Solicitation # dd5560b1-03dc-4c5a-bdc9-2cf1a98cf7bc

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Health Plan Member Communications & Customer SupportThe Health Plan Member Communications and Customer Support subcontract focuses on providing member-facing support services for prime contractors managing State of Maryland employee health plan projects. The scope of work includes operating a dedicated help desk for benefit inquiries, drafting comprehensive benefit summaries, and executing member outreach initiatives utilizing CRM software and call center infrastructure. To ensure the security of sensitive information, all personnel assigned to the project are required to undergo HIPAA privacy training. Key deliverables for this engagement include the production of member support logs, the creation of both printed and digital benefit guides, and the management of targeted communication campaigns. This opportunity is categorized under NAICS code 561422, with a response deadline set for November 23, 2026.

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Telemarketing ServicesThis subcontract for Telemarketing Services supports the University of Texas M.D. Anderson Cancer Center by providing outbound donor engagement. The selected provider will work under prime contractors to execute fundraising calls using established scripts, focusing on the acquisition, retention, and reactivation of donors. To qualify, providers must possess professional experience in healthcare or non-profit fundraising solicitation. The contractor is responsible for delivering essential performance data, including detailed call logs, donation reports, and lead lists. This opportunity is categorized under NAICS code 561422, with a response deadline set for December 4, 2026.

University of Texas M. D. Anderson Cancer Center

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Solicitation # 550595

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Live Complaint Hotline Operator ServicesThis subcontract for Live Complaint Hotline Operator Services supports the Ohio Department of Health's Bureau of Survey and Certification. The selected provider will deliver 24/7/365 live, human-to-human telephone answering and real-time data entry for complaint hotline projects. Key responsibilities include interviewing callers and submitting complaint data directly into web-based forms, with a strict requirement that telephony systems operate without the use of AI or automation. To ensure the security and privacy of sensitive information, the contractor must maintain full compliance with HIPAA and IRS Publication 1075 standards. This opportunity falls under NAICS code 561422, with a response deadline set for November 19, 2026.

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Customer Contact and Appointment Scheduling ServicesThis subcontract for Customer Contact and Appointment Scheduling Services supports prime contractors working on Thames Water Utilities Limited facility projects. The scope of work involves comprehensive planning, customer outreach, and the booking of installation appointments. The service provider is responsible for managing all customer interactions and scheduling through the use of CRM software and workforce management systems, which must include the provision of live job status APIs to ensure real-time data accuracy. The primary deliverables are confirmed installation appointments and consistently updated job status data. Due to the nature of customer interaction and data handling, strict adherence to GDPR compliance is required. This engagement is categorized under NAICS code 561422 and is focused on streamlining the coordination between prime contractors and end customers to ensure efficient project execution.

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Customer Service Representative (CSR) and Supervisory StaffingThis subcontract focuses on providing comprehensive consumer-facing call center operations to support prime contractors on Maryland Health Benefit Exchange projects. The scope of work includes supplying Customer Service Representatives, Team Leads, and Supervisors to manage high-volume inquiries through phone, live chat, and secure messaging. Key operational requirements include maintaining a 15-minute average handle time, providing bilingual support, and strictly adhering to established problem escalation procedures. The contract emphasizes scalability to accommodate the increased traffic typical of the Open Enrollment period from November 1 through January 15. The selected provider will be responsible for delivering handled interactions and meeting specific operational metrics. Interested parties should note the response deadline of December 17, 2026, for this Maryland-based opportunity categorized under NAICS code 561422.

POSTED

9 days ago

DEADLINE

in about 1 month

AI Contract Overview

The Oregon Business Development Department, specifically the Economic Development Division, issued solicitation S-12300-00011380 to secure loan referral services for the Oregon Business Development Fund. The primary objective of the contract is to engage contractors who can identify eligible prospective loan applicants and refer them to Business Oregon. This initiative is categorized under NAICS code 561422 and is based in Salem, Oregon. Following a proposal evaluation process that concluded on November 10, 2024, a Notice of Intent to Award was issued on November 15, 2024. The Lane Council of Governments and the Oregon Cascades West Council of Governments have been identified as the apparent successful proposers for these services. The contract process was managed through the OregonBuys system with Denise Wendler serving as the primary point of contact.

General Info

Contract for loan referral services to support Oregon business development through November 2029.

Agency

Oregon Business Development Department (dba Business Oregon)

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Salem, OR, 97301, USA

Set-Aside

NONE

Documents

2 pages · proposer-certification

High

12 pages · contract-document

High

14 pages · rfq

High

3 pages · affidavit

Low

1 page · reference-check-form

Low

2 pages · loan-referral-form

Low

special-notice

Low

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseAwarded

PostedSep 27

Solicitation

AwardedNov 11

Contract was awarded

Submission Closed

11/01/2029, 04:00:00 PM PDT

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Organization & Contact Information

AgencyOregon Business Development Department (dba Business Oregon)

Contacts1 person available

OfficeSalem, OR, 97301, USA

Organization / AgencyOregon Business Development Department (dba Business Oregon)

Office AddressSalem, OR, 97301, USA

Contacts

Denise WendlerPurchaser

+1 (555) 000-0000

Full Description

The Oregon Business Development Department (Business Oregon) is seeking to contract for loan referral services for the Oregon Business Development Fund (OBDF) loan program. Contractors will be responsible for identifying eligible prospective loan applicants and making referrals to Business Oregon.

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