Post-Deployment Technical Support & Stabilization

The contract obligates the provider to deliver comprehensive on-site and remote technical support during the deployment of the FEHR system across multiple Veterans Affairs locations, ensuring seamless integration and operational readiness. Support services must be available throughout the initial deployment phase and extend through a mandatory two-week stabilization period, during which the contractor is responsible for resolving any system issues, addressing user concerns, and maintaining system functionality to meet VA operational standards. All support activities are to be conducted at various VA sites as needed, with flexibility to respond both remotely and physically based on real-time requirements. The work falls under NAICS code 541519, categorizing it as other computer-related services, and is structured as a subcontract under the Department of Veterans Affairs’ Technology Acquisition Center. The contract was posted on July 2, 2026, and performance is expected to be centered on VA facilities, though specific locations are not detailed. The contractor must be prepared to scale resources and respond promptly to ensure system stability and user satisfaction without disruption to VA services.