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Professional Technical Support & Help Desk Services

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing Tier 2 and Tier 3 technical support services specifically for a multi-factor authentication (MFA) platform. The support scope includes troubleshooting authentication issues, assisting with user enrollment processes, and resolving integration errors. It is framed as a subcontract under the solicitation titled "Professional Technical Support & Help Desk Services" with a focus on specialized technical assistance. The contract is associated with the Department of Defense through the Washington Headquarters Services and is designated under the NAICS code 541519, which corresponds to other computer related services. The primary location for performing the work is Alexandria, Virginia, with the ZIP code 22311. Although specific details such as agency points of contact and office addresses are not provided, the contract is publicly accessible for viewing on the official government contracting portal SAM.gov.

General Info

Provide Tier 2/3 technical support for MFA platform under DoD subcontract in Alexandria, VA.

Agency

Department Of Defense → Washington Headquarters ServicesView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Alexandria, VA, 22311, USA

Set-Aside

NONE

Documents

This scope was carved out of HQ003426CE035.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

MULTI-FACTOR AUTHENTICATION SUPPORT SERVICES

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Timeline

PostedJun 12

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → Washington Headquarters Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Washington Headquarters Services

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide Tier 2/Tier 3 technical support for the MFA platform, including troubleshooting authentication issues, user enrollment, and integration errors.

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