R -- Intent to Sole Source
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The Office of Personnel Management intends to award a sole source contract to MS Technologies Corporation for the routine and preventive maintenance of the Center for Retirement and Insurance Service’s Interactive Voice Response (IVR) System. MS Technologies is the only authorized licensed dealer for this system, responsible for conducting maintenance, software and hardware upgrades, and providing all related documentation. Upgrades will be performed during non-business hours to ensure continuous system operation and can be done remotely or on-site as necessary. Contracting with any other provider would void the existing maintenance agreement and require purchasing a new telephone system, resulting in significant additional costs. The notice invites any interested parties who believe they can meet the maintenance requirements to submit a capability statement and pricing within 15 days, though this is not a request for competitive proposals. Potential offerors are reminded that information submitted in response may be subject to disclosure under the Freedom of Information Act, and any confidential or proprietary information must be clearly marked to aid in its protection, though marking does not guarantee exemption from disclosure. Contact for the contract is Antoinette M. Campbell, acting as the Contract Specialist, and interested vendors are encouraged to communicate via email or fax. This action is intended to determine whether a competitive requirement is necessary, ensuring the best value and continuity of services for the government and its customers while maintaining system integrity.
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