Remote Monitoring and Help Desk Support for Infusion Systems

The contract requires the provision of continuous 24/7 remote technical support to assist clinical staff with software and connectivity issues affecting BD Alaris infusion pumps within VA healthcare facilities. Support must be delivered through secure, Department of Veterans Affairs–approved access protocols to ensure compliance with federal cybersecurity standards, and includes real-time monitoring, diagnosis, and resolution of incidents to maintain uninterrupted operation of critical infusion systems. The contractor must be equipped to respond promptly to alerts and provide immediate guidance to frontline clinical personnel to minimize disruptions in patient care. This subcontract, issued under the 250-NETWORK Contract Office 10 (36C250) of the Department of Veterans Affairs, is categorized under NAICS code 541519 for other computer-related services and was posted on May 11, 2026, with a response deadline of May 14, 2026, at 5:00 PM. The work will be performed remotely and is expected to adhere to VA-specific security and operational requirements without designated physical performance location. The solicitation is open to eligible subcontractors with demonstrated ability to deliver secure, round-the-clock technical assistance tailored to healthcare technology environments.