Request for Proposals (RFP) for Call Center Services

The Request for Proposals (RFP) issued by Access Health Connecticut seeks a qualified vendor to provide advanced call center services that enhance the Exchange's ability to handle incoming calls efficiently and effectively. The selected vendor will be responsible not only for delivering these services but also for managing all transition activities, including potentially transferring operations from the current service provider. The contract aims to improve technological capabilities and service quality, ensuring a seamless experience for callers. The project encourages participation from minority, women-owned, and disadvantaged businesses, emphasizing inclusivity in the procurement process. The contract is valued between $500,000 and $2,000,000 and is open to vendors under the NAICS code 561422, which covers customer service and call center operations. The solicitation was posted on July 12, 2024, with a response deadline of August 14, 2024. The services will be performed in Connecticut, with the overarching goal of supporting the state's health exchange initiatives. Interested parties can access further details and submit proposals through the designated online portal.