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This Solicitation opportunity from Tennessee was posted on September 27, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

RFP192259375 Student Summer Storage

Closed
RFP192259375State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
New
SLED
FY 27 - DCAS - District Direct Contact Center - RFP
Solicitation # Doc842014
Solicitation Doc842014 is a request for proposals issued by the District of Columbia Office of Contracting and Procurement on behalf of the Department of Health Care Finance. The objective is to secure a contractor to staff, operate, and continuously improve the District Direct Contact Center (DDCC), which provides critical support for individuals enrolling in health and human service programs through the District Columbia Access System (DCAS). The contract is structured as a Firm Fixed Price agreement with a labor hour component, consisting of a one-year base term and four optional one-year extensions. Technical operations utilize Amazon Connect for the Automatic Call Distributor and Merative Social Program Management for eligibility determination. Award selection is based on a maximum of 112 points, with 90 points allocated to technical criteria, 10 to price, and 12 to preference points for certified business enterprises. Key requirements include a minimum of five years of experience in similar call center services and the provision of a Project Manager with a bachelor's degree. Contractors must adhere to strict compliance standards, including HIPAA and HITECH regulations for protected health information, the District of Columbia Living Wage Act, and Equal Employment Opportunity mandates. Additionally, the contractor must maintain an average Quality Score of at least 90% across customer interactions and comply with SBE subcontracting mandates, requiring at least 35% of the contract value to be subcontracted to Small Business Enterprises or Certified Business Enterprises.
Health Care Finance (DHCF)

POSTED

1 day ago

DEADLINE

in 19 days
NAICS: 561422
New
SLED
RFP-758-2700000097-2 | Contact Center as a Service RFP
Solicitation # RFP-758-2700000097-2
The Cabinet for Health and Family Services (CHFS) in Kentucky is soliciting proposals for a Contact Center as a Service (CCaaS) solution. The selected vendor will be responsible for the design, development, and implementation (DDI) and the full transition of current operations to the CCaaS platform, which includes assuming ownership of approximately 32 toll-free and local numbers. The system must maintain 24/7 availability and utilize a mobile-first user experience based on human-centered design principles. Key deliverables include a project work plan with a RACI chart, a staffing plan, and ADA compliance testing, with a review process managed via a 10-5-5 cycle. Proposals are evaluated based on a technical score (maximum 5,000 points) and a cost score (maximum 2,000 points), with the technical approach being the most heavily weighted factor. To be considered for award, bidders must achieve at least 60% of the maximum technical points. Submissions must be delivered in three separate parts—Technical, Cost, and Proprietary—via the Commonwealth eProcurement System by January 29, 2027. Vendors must comply with strict security and legal standards, including the Protection of Personal Information Security and Breach Investigation Procedures and Practice Act, and must notify the Commonwealth of any data breaches within 72 hours. Payment is issued within 30 working days following the acceptance of goods or services.
Frankfort, KY

POSTED

3 days ago

DEADLINE

in 3 months

AI Contract Overview

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The University of Memphis is seeking proposals from qualified partners to provide off-site storage solutions for students during the summer break. The contract involves the pickup, secure storage, and drop-off of students' belongings at a designated location at the end of the spring semester, with the return of items prior to the fall semester. The selected vendor must demonstrate strong customer service capabilities for both students and the university, along with robust security measures, advanced technology, and appropriate insurance coverage to ensure the safety and integrity of stored items. The project is valued between $50,000 and $200,000 and is open for responses until November 8, 2024. The university emphasizes the importance of compliance with contractual terms and experience working with higher education institutions, as evidenced by the qualification response requirements. The solicitation, identified as RFP192259375, is part of the university’s broader procurement efforts, which include evaluating potential vendors' qualifications, legal and financial stability, and past contractual performance. The university’s point of contact for inquiries is Jonathan Barron, reachable via email or phone. The contract aims to establish a reliable, secure, and customer-friendly storage solution to support students during their summer break, ensuring a seamless process for storing and retrieving personal belongings while maintaining high standards of security, technology, and service quality.

General Info

Documents

5
DOCX, High priority: read this firstevaluation-guide
High
DOCX, High priority: read this firstcost-proposal-schedule
High
PDF, High priority: read this firstrfp
High
PDF, High priority: read this first5 pages · rfp
High
PDF, High priority: read this firstrfp
High

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Timeline

PhaseClosed
Posted

Solicitation

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyTennessee → University of Memphis
Contacts1 person available
OfficeN/A

Full Description

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The University of Memphis is seeking a partner to provide off-site storage solutions for students during the summer break. The partner will have the ability to pickup, secure and drop stored items to a coordinated location for students at the end of the spring semester and return before the start of the fall semester. The partner will need strong customer service for both the students and the university as well as demonstrate needed security, technology, insurance.

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