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This Government Contract opportunity from New York was posted on September 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

SaaS Technical Support and Maintenance

Closed
State & Local

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This subcontract for SaaS Technical Support and Maintenance provides ongoing technical assistance, system updates, and troubleshooting for the TA Module 01 system supporting prime contractors on New York City Department of Health and Mental Hygiene projects. The scope of work includes help desk support, software patches, and bug fixes managed through ticketing systems and remote monitoring tools to ensure continuous system availability and adherence to established Service Level Agreements for uptime and response times. The project is based in New York and falls under NAICS code 541513. Interested parties must respond by September 25, 2026, following the posting date of September 11, 2026. Detailed submission information is available through the New York City Passport portal.

General Info

SaaS technical support and maintenance for NYC Health TA Module 01; deadline September 2026.

Documents

This scope was carved out of 81627Y0857.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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81627Y0857-BRANAGH INFORMATION GROUP INC. _ Sole Source _ Technical Assistance (TA) Module 01 software data system

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyNew York → Department Of Health And Mental Hygiene
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides ongoing technical support, system updates, and troubleshooting for the TA Module 01 system for prime contractors on NYC Department of Health and Mental Hygiene (DOHMH) projects. Performs help desk support, bug fixes, and software patches using remote monitoring tools and ticketing systems. Adheres to Service Level Agreements (SLAs) for uptime and response times. Delivers maintenance reports and continuous system availability.

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Miguel
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Keith Deutsch
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