This Government Contract opportunity from Department Of Veterans Affairs was posted on July 27, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Salesforce Platform Integration and Customization
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The contract seeks a contractor to design, configure, and customize a Salesforce CRM platform to support Veterans Affairs contact center operations, with a focus on seamless integration with Genesys CCaaS and the automation of agent workflows. The scope includes tailoring Salesforce to meet the unique needs of VA call center functions, ensuring efficient handling of veteran inquiries, data synchronization between systems, and streamlined agent processes to improve service delivery and operational effectiveness. The solution must be fully functional, secure, and compliant with federal standards governing veteran data and digital service delivery. The opportunity is classified as a subcontract under NAICS code 541512, issued by the Department of Veterans Affairs through the Technology Acquisition Center NJ. The solicitation was posted on July 27, 2026, with proposals due by August 4, 2026, at 5:00 p.m. The place of performance and point of contact details are not specified, but the contract will require the contractor to deliver a fully integrated and operational system that enhances the VA’s contact center capabilities through advanced CRM customization and automation. All work must align with federal procurement guidelines and VA operational requirements.
General Info
Agency
NAICS
Place of Performance
NJSet-Aside
Documents
This scope was carved out of 36C10B27Q0006.
The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.
DA01--Market Research Request - VA Customer Relationship Management (CRM) Modernization (VA-27-00005481)
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Timeline
Submission Closed
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