Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, August 5 at 2:00 PM EDT

Register Free →

Salesforce Platform Integration and Customization

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

NJ

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

Posted

subcontract

Response Deadline

Submission deadline

Response Deadline

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more
AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

Show more
Design, configure, and customize Salesforce CRM for VA contact center operations, including integration with Genesys CCaaS and agent workflow automation.

Similar Contracts

Same NAICS industry code

NAICS: 541512
New
SLED
Artificial Intelligence Agent Testing and Evaluation PlatformThe Teacher Retirement System of Texas is seeking proposals for the development and implementation of an Artificial Intelligence Agent Testing and Evaluation Platform under solicitation number TRS000683. The solicitation was posted on July 27, 2026, with a deadline of August 14, 2026, for any questions and a firm deadline of August 31, 2026, for proposal submissions. All responses must be submitted exclusively through the Procurement and Vendor E-System, known as PAVES, and emailed proposals will not be accepted. Proposers are strongly encouraged to begin the submission process at least three to four days prior to the deadline to ensure compliance with the system’s technical requirements and formatting guidelines. The platform being sought is intended to support the testing and evaluation of AI agents, though specific functional requirements are detailed within the full solicitation document available on the PAVES portal. The contracting entity is the Teacher Retirement System of Texas, a state-level agency located in Texas, with no set-aside provisions designated for the solicitation. The point of contact for technical or access-related inquiries is Carolyn Knowles, who can be reached via email at Carolyn.Knowles@trs.texas.gov or by phone at 512-111-1111. Additional information including access instructions, job aids, and the full solicitation document can be found on the TRS procurement website and through the Texas SmartBuy portal at the provided link. Successful bidders will be expected to deliver a fully functional AI testing and evaluation system that meets TRS’s operational, security, and performance standards, with all work performed within the state of Texas.
Teacher Retirement System of Texas

POSTED

about 20 hours ago

DEADLINE

in about 1 month
View Details

More opportunities from Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

Same awarding agency

NAICS: 541519
New
Federal
7G21--Brand Name or Equal Hill-Rom Voalte Nurse Call System with Code Blue Communication System, Including Equipment, Staging Services, Cable Installation Services, Termination/ Testing/ Labeling of Cables, Device Installation, WarrantyThe Contractor is required to deliver and implement a brand name or equal Hill-Rom Voalte nurse call system with an integrated code blue communication system for the Birmingham VA Health Care System, including all necessary staging, installation, cable termination, testing, labeling, and device deployment services. The system must be fully operational and seamlessly integrate with the existing 107 Hill-Rom patient beds without relying on any third-party middleware, ensuring real-time communication and emergency response capabilities across the facility. Server and switch infrastructure must also be installed and configured within the main server room to support the system’s network requirements and ensure reliable, secure, and scalable performance. This procurement is a Service-Disabled Veteran-Owned Small Business Set Aside under NAICS code 541519, with a response deadline of August 4, 2026. The solicitation, originally corrupted and subsequently reissued, is managed by the Department of Veterans Affairs through the Technology Acquisition Center in Eatontown, New Jersey, with performance taking place in Birmingham, Alabama. Contract Specialist Richard Melton is the primary point of contact for inquiries. The Contractor must provide a comprehensive warranty covering all equipment and services, ensuring full system functionality, ongoing support, and compliance with VA standards throughout the operational lifecycle.
Other Computer Related Services

POSTED

about 24 hours ago

DEADLINE

in 7 days
View Details
NAICS: 541512
New
Federal
DA01--Market Research Request - VA Customer Relationship Management (CRM) Modernization (VA-27-00005481)The Department of Veterans Affairs is conducting market research to inform the modernization of its enterprise customer relationship management (CRM) systems, with the goal of consolidating multiple legacy CRM platforms into a unified solution built on the Salesforce platform. This initiative aims to streamline operations across VA contact centers by replacing or integrating systems such as Unified Desktop Optimization CRM, VA Solid Start CRM, Community Care CRM, VET-HOME CRM, and others, while continuing to sustain existing Microsoft Dynamics and Salesforce-based applications during the transition. The effort does not include the Contact Center as a Service (Genysys) system but will require significant integration with it. The government is not soliciting proposals or quotes; this RFI is purely for information gathering to shape future acquisition strategy, including decisions on competition scope, phased migration versus full consolidation, and whether to support a single or multiple CRMs. Responses will not be compensated and will serve only as input for planning, with no obligation to award a contract based on submissions. Vendors are asked to provide detailed information on their company credentials, including UEI number, relevant contract vehicles under NAICS 541512, small business status, and socioeconomic certifications. Technical experience must be demonstrated in CRM modernization, particularly with Salesforce and Microsoft Dynamics 365, including experience in human-centered design, accessibility compliance, AI enablement using Agentforce and Einstein AI, large-scale re-platforming from D365 to Salesforce, and managing enterprise-wide change initiatives. Responses must also include recommendations on the optimal CRM architecture—one versus multiple platforms—based on scale and complexity, as well as approaches to change management, training, and using AI in development and testing while ensuring security and quality standards. Submissions must be concise, limit to six pages, exclude marketing materials, and be submitted by August 4, 2026, with specific subject line labeling. The VA will use all feedback to define requirements before releasing a draft performance work statement, with future procurement expected through a competitive process.
Computer Systems Design Services

POSTED

about 24 hours ago

DEADLINE

in 7 days
View Details