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Scheduling & Case Management Software (SaaS)

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

New Hampshire → Dhhs-Department Of Health & Human ServicesView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of b2d13f21-d7b9-48ad-a62b-4bb28cbbf9f8.

The full solicitation package (12 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Communication Access Scheduled Signed Language Interpreting Services

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Organization & Contact Information

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AgencyNew Hampshire → Dhhs-Department Of Health & Human Services
ContactsNo contacts available
OfficeN/A
Organization / Agency
New Hampshire → Dhhs-Department Of Health & Human Services
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Supplies a secured web-based appointment scheduling system for prime contractors on New Hampshire DHHS projects. Maintains electronic retrievable individual records, links transactions for utilization analysis, and provides a user portal. Requires alignment with Appendix H IT Requirements and ISO 27001 standards. Delivers a functional, secured web-based scheduling portal and reporting tool.

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More opportunities from New Hampshire → Dhhs-Department Of Health & Human Services

Same awarding agency

NAICS: 541930
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Communication Access Scheduled Signed Language Interpreting Services
Solicitation # b2d13f21-d7b9-48ad-a62b-4bb28cbbf9f8
The New Hampshire Department of Health and Human Services, Office of Health Access, is soliciting a single qualified vendor to provide statewide communication access services from January 1, 2027, to June 30, 2028, with potential extensions up to five years. The scope of work includes scheduled signed language interpretation, Communication Access Real-Time Translation (CART), and scheduled reader services for individuals who are deaf, have hearing loss, or possess disabilities impacting their communication and reading abilities. These services must be available 24/7 via on-site, community, telephone, and virtual platforms. The selected contractor is required to maintain a secure scheduling portal, provide quarterly progress reports, and ensure all interpreters are licensed in the State of New Hampshire and comply with the minimum compensation rates established in RSA 521-A:12. The contract emphasizes strict adherence to federal and state regulations, including HIPAA privacy rules, the Americans with Disabilities Act, and Title VI compliance for individuals with limited English proficiency. Technical requirements mandate compliance with WCAG 2.1 Level AA accessibility standards and secure data hosting. Award selection is based on the overall highest scoring vendor rather than the lowest cost, with a mandatory minimum technical score of 400 points required to proceed to cost evaluation. Payment is contingent upon the availability of appropriated funds and the state's acceptance of deliverables, with monthly invoicing required. Vendors must submit their responses by September 10, 2026, including a detailed technical response, a staffing plan, and a pricing workbook based on estimated service units for various interpreting modalities.
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