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This Government Contract opportunity from Department Of Homeland Security was posted on May 18, 2015. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Service Center Operations Support Services (SCOSS) - FINAL RFP

Awarded
HSSCCG-14-R-00027Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561110
New
SLED
Child & Eldercare Committee Oversight
Solicitation # 77250
The State of Vermont Department of Human Resources is seeking one or more contractors to provide comprehensive administrative and facilitative support for the Child and Eldercare Committee. The scope of work includes managing committee meeting preparations such as announcements and minutes, overseeing the entire lifecycle of child and eldercare reimbursement applications from distribution to the drafting of approval or denial letters, acting as a liaison with Child Care Resource and Referral contractors, and promoting the benefit through communications and benefit fairs. The solicitation, posted on October 26, 2026, requires electronic submissions by November 13, 2026, in a single searchable PDF. Evaluation will be based on the best interest of the state, considering the bidder's methodology, experience, cost, and timeline, with preference given to resident bidders. Contractors must adhere to strict security standards consistent with NIST SP 800-53 and FIPS 200, and they must securely dispose of state data within thirty days of a request or contract termination. Financial and compliance requirements include net 30 payment terms and mandatory registration with the Vermont Secretary of State. Bidders must provide a price schedule based on hourly labor rates and may be required to submit a Best and Final Offer or participate in presentations. Depending on the bid amount, contractors may need to provide certifications regarding lobbying, climate change considerations, and worker classification compliance, as well as detailed subcontractor reporting including workers compensation insurance providers.
Department of Economic Development

POSTED

3 days ago

DEADLINE

in 16 days

AI Contract Overview

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The contract awarded is for the Service Center Operations Support Services (SCOSS) under the second IDIQ contract HSSCCG-15-D-00002. It was issued by the USCIS Contracting Office, a part of the Department of Homeland Security, and is designated as a Service-Disabled Veteran-Owned Small Business Set-Aside under NAICS code 561110. The solicitation for this combined-type contract was initially posted on May 18, 2015, and aims to provide operational support services primarily related to service center functions. The contract administration is based out of Williston, Vermont, with key points of contact including Gale C. Bonnett, Contract Specialist, and Julia A. Kidd, Associate Chief of Contracting. The arrangement provides flexibility in task orders under the IDIQ structure to meet USCIS operational needs efficiently while supporting small business engagement for veterans. The contract supports the Department of Homeland Security’s efforts to enhance service center capabilities through specialized vendor expertise and consistent operational support.

General Info

Service-Disabled Veteran-Owned Small Business supports USCIS service center operations under IDIQ contract.

Contract Value

$0

NAICS

561110 - Office Administrative Services

Place of Performance

SEE PWS Section 3.0, VT, USA

Set-Aside

NONE

Award Issued Date

Documents

37

Amendment_00003.pdf

PDF

Answers_to_Questions_Consolidated_List_070314.docx

DOCX

Attachment_8_4a_Data_Entry_Field_Enumeration_%2806_17_14%29_Page_17.pdf

PDF

Attachment_8_4_Data_Entry_Field_%28Rev_06_17_14%29_Page_1.pdf

PDF

CBA_WD_2011-0211_revision_1_VT.txt

TXT

CBA_WD_2011-0212_revision_1_CA.txt

TXT

FBO_SCOSS_Award_notices.docx

DOCX

HSSCCG-14-R-00027_Final_RFP__6_20_14.pdf

PDF

HSSCCG14R00027_Final_Solicitation_-_SCOSS_v%286_20_14%29.pdf

PDF

HSSCCG-14-R-00027_Section_VIII_-_Attachment_A_-_Preaward_Survey_Checklist.pdf

PDF

Overview_of_Schedule_of_Services_v6.19.14.doc

DOC

PWS_Attachments_%28Final%29_06.02.14.zip

ZIP

Response_to_Questions_-_Amendment_2.docx

DOCX

Schedule_of_Services_14R00027_Group_A_%28TSC-NSC%29_-_Amendment_2.xls

XLS

Schedule_of_Services_14R00027_Group_A_%28TSC-NSC%29_-_Amendment_3.xls

XLS

Schedule_of_Services_14R00027_Group_A_%28TSC-NSC%29_-_Amendment_4.xls

XLS

Schedule_of_Services_14R00027_Group_A_%28TSC-NSC%29_v6_20_14.xls

XLS

Schedule_of_Services_14R00027_Group_B_%28CSC-VSC%29_-_Amendment_2.xls

XLS

Schedule_of_Services_14R00027_Group_B_%28CSC-VSC%29_-_Amendment_3.xls

XLS

Schedule_of_Services_14R00027_Group_B_%28CSC-VSC%29_-_Amendment_4.xls

XLS

Schedule_of_Services_14R00027_Group_B_%28CSC-VSC%29_v6_20_14.xls

XLS

SCOSS_CBA_between_FedConsulting_and_UE_%28VT%29.pdf

PDF

SCOSS_CBA_between_LongView_and_UE_%28CA%29.pdf

PDF

SCOSS_RFP_Change_pages_Amendment_00001_%282%29.pdf

PDF

SF1449_Pages_2_%26_3_-_HSSCCG14R00027.pdf

PDF

SF30_Amendment_00001.pdf

PDF

SF30.pdf

PDF

SF30.pdf

PDF

SUMMARY_OF_CHANGES_Amendment_00001.docx

DOCX

Summary_of_Changes_-_Amendment_00002.docx

DOCX

Summary_of_Changes_-_Amendment_00003.docx

DOCX

Summary_of_Changes_-_Amendment_00004.docx

DOCX

WD_2005-2047_Rev_14_6_19_13.txt

TXT

WD_2005-2323_Rev_14_6_19_13.txt

TXT

WD_2005-2325_Rev_13_06.19.2013.txt

TXT

WD_2005-2509__Rev_14__6_19_13.txt

TXT

WD_2005-2537_Rev_15__6_19_13.txt

TXT

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Timeline

17 updates
PhaseAwarded
Posted

Presolicitation

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Type Changed

Presolicitation → Combined Synopsis

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Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)
Contacts2 people available
OfficeWilliston, VT, 05495, USA
Office AddressWilliston, VT, 05495, USA
Contacts
Gale C BonnettContract Specialist
Julia A. KiddAssociate Chief, Contracting

Full Description

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The Department of Homeland Security, USCIS is identifying the following: This is a notice of award for a commercial service. USCIS awarded a singal award IDIQ contract to Central Research, Inc., 506 Enterprise Drive, Suite 200, Lowell, AR 72745 for $112,426,292.82. Place of performance is at the Nebraska and Texas Service Centers.

More opportunities from Department Of Homeland Security → USCIS Contracting Office(erbur)

Same awarding agency

NAICS: 517111
New
Federal
Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)
Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services (USCIS), has issued Request for Information (RFI) 70SBUR27I00000002 for the Enterprise Customer Experience 2 (ECX2) project. This is a recompete of contract 70SBUR22F00000252 and seeks to identify qualified vendors capable of designing, developing, and integrating a complete replacement enterprise contact center platform. The required solution must operate independently of the incumbent contractor's proprietary infrastructure, support approximately 18 million annual calls and chats, and enable 100 percent remote work capability across 18 physical locations. Key technical requirements include an omnichannel interface integrating voice, IP-TTY, web chats, email, SMS, and social media, as well as AI-enhanced IVR, intelligent virtual assistant chatbots, and Section 508-compliant dashboards. The government is utilizing this RFI to determine the appropriate contract vehicle and evaluate whether small business set-asides are appropriate. Interested respondents must provide a vendor profile detailing their business size, socioeconomic category, and existing government contract vehicles. USCIS is specifically seeking information on relevant experience from the past three years, consumption-based pricing models, and strategies for AI adoption and FedRAMP Moderate security compliance. Responses are due by November 12, 2026, and should be submitted via email to the contracting office. This RFI is for planning purposes only and does not constitute a formal solicitation or an invitation for bids.
Wired Telecommunications Carriers

POSTED

about 19 hours ago

DEADLINE

in 14 days
View Details

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