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Technical Support and Maintenance Services

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves providing remote technical support and maintenance services for EndNote users across facilities of the Department of Veterans Affairs. The scope includes troubleshooting software issues, delivering user training, implementing software updates and patches, and integrating support with existing ticketing systems to ensure effective issue tracking and resolution. The contract is designated as a subcontract and is set aside specifically for Service-Disabled Veteran-Owned Small Businesses, emphasizing support for veteran entrepreneurs. The contract falls under the NAICS code 541512, which relates to computer systems design services, indicating the technical nature of the work required. Although specific location details for performance are not provided, the work supports VA facilities, implying a broad geographic range. Managed by the Technology Acquisition Center Nj within the Department of Veterans Affairs, this contract aims to enhance the usability and reliability of EndNote software for VA staff, ensuring smooth and uninterrupted operations in their research and documentation processes.

General Info

Remote technical support for EndNote, reserved for Service-Disabled Veteran-Owned Small Businesses.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

NJ

Set-Aside

SDVOSBC

Documents

(0)

No documents available

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Timeline

PostedJun 1

subcontract

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide remote technical support for EndNote users across VA facilities, including troubleshooting, user training, software updates, patches, and integration with support ticketing systems.

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