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Technical Support & Ticketing System (SaaS/Help Desk)

Active

Federal

Response Deadline11/17/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity, issued by the Department of Defense under W6QM Micc-Ft Knox, seeks a provider to supply and manage a 24/7 technical support system and digital work-order tracking platform. The selected vendor will support prime contractors on USMEPCOM maintenance contracts by providing continuous telephone and email assistance and maintaining a SaaS ticketing system to track service requests from initiation to closure. The project requires a robust telecommunications infrastructure to ensure constant availability and the delivery of traceable service request logs. The procurement is designated as a Total Small Business Set Aside under NAICS code 518210. Interested parties must submit their responses by November 17, 2026, following the posting date of November 3, 2026. The primary objective is to establish a reliable operational support system that ensures seamless technical coordination and comprehensive documentation for all maintenance-related service requests.

General Info

DoD small business subcontract for 24/7 technical support and digital work-order tracking.

Agency

Department Of Defense → W6QM Micc-Ft Knox

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

KY

Set-Aside

SBA

Documents

This scope was carved out of W9124D27QA008.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

USMEPCOM X-ray Maintenance, Repair, and Training Services

AI Contract Breakdown

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Timeline

PostedNov 3

subcontract

Response DeadlineNov 17

Submission deadline

Response Deadline

11/17/2026, 03:00:00 PM UTCin 14 days

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Organization & Contact Information

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AgencyDepartment Of Defense → W6QM Micc-Ft Knox

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → W6QM Micc-Ft Knox

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and manages a 24/7 technical support system and digital work-order tracking platform for prime contractors on USMEPCOM maintenance contracts. Provides telephone and email technical support and maintains a SaaS ticketing system to track service requests from initiation to closure. Requires telecommunications infrastructure and continuous availability. Delivers an operational support system and traceable service request logs.

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