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Technical Support and User Training Services

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract awards technical support and user training services for the eVideon system to support Department of Veterans Affairs staff and patients, focusing on Tier 1–2 issue resolution and the development of instructional materials. The scope includes hands-on troubleshooting, system guidance, and the creation of educational content to ensure effective adoption and continued use of the platform across VA facilities. Services are required to be responsive, user-focused, and tailored to both clinical and administrative personnel as well as patients utilizing the system. The contract is classified under NAICS code 541512 for computer systems design services and is issued as a subcontract through the 256-NETWORK Contract Office 16 36C256. It was posted on May 4, 2026, with no set-aside designated and no specific location outlined for performance, indicating services may be delivered remotely or at various VA sites. No point of contact information is provided in the data, and the contract is accessible via the SAM.gov portal for further details.

General Info

Technical support and training for eVideon system at VA facilities, including Tier 1–2 resolution and educational content creation.

Agency

Department Of Veterans Affairs → 256-NETWORK Contract Office 16 (36C256)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

MS

Set-Aside

NONE

Documents

This scope was carved out of 36C25626P0424.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

eVideon

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Timeline

PostedMay 4

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 256-NETWORK Contract Office 16 (36C256)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 256-NETWORK Contract Office 16 (36C256)

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Office AddressN/A

ContactsNo contact information available

Full Description

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Deliver Tier 1–2 technical support and user training for VA staff and patients using the eVideon system, including troubleshooting and instructional material development.

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