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Technical Support Delivery Partner (Tier 2/3 Help Desk)

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract is for a Technical Support Delivery Partner to provide Tier 2 and Tier 3 remote technical assistance, troubleshooting, and escalation coordination for users of the BioPoint system across six VA medical centers. The support will be delivered remotely to ensure continuous operational effectiveness for healthcare personnel relying on this critical system. The work is classified under NAICS code 541519, indicating it falls under other computer-related services, and is structured as a subcontract under the Department of Veterans Affairs, specifically managed by the Technology Acquisition Center NJ. Performance is designated to occur in Eatontown, though support is delivered to facilities nationwide. The solicitation was posted in April 2026, indicating this is a forward-looking procurement intended to secure qualified technical resources for sustained system support.

General Info

Technical support partner to provide remote Tier 2/3 assistance for BioPoint system across six VA medical centers.

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)View Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Eatontown, NJ, USA

Set-Aside

NONE

Documents

This scope was carved out of VA-26-00013813.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Biopoint Annual Software License Support Renewal

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Timeline

PostedApr 28

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide remote technical assistance, troubleshooting, and escalation coordination for BioPoint system users across six VA medical centers.

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