Telephone Switchboard Operator Services (8 Operators)

The contract requires the provision of full-time telephone switchboard operator services at the Miami VA Hospital, with a team of eight operators responsible for managing all inbound and outbound communications. Key duties include answering and accurately routing calls, initiating emergency alerts for critical situations such as STEMI, stroke, suicide crisis, and fire alarms, and facilitating operator-assisted calling to support patient care and facility operations. The services must be delivered reliably around the clock to ensure uninterrupted access to vital hospital services. This is a subcontract set aside exclusively for Service-Disabled Veteran-Owned Small Businesses under FAR 19.14, as identified by the NAICS code 561421. The solicitation was posted on July 28, 2026, with a response deadline of July 31, 2026, at 6:00 p.m. The contracting office is the 248-NETWORK Contract Office 8 within the Department of Veterans Affairs, and performance is to take place at the Miami VA Hospital. The contract emphasizes adherence to federal standards for emergency response and communication protocols, with a focus on supporting the health and safety of veterans and hospital staff through prompt and accurate call handling.