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Telephony & IVR Infrastructure Support

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State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Telephony and IVR Infrastructure Support provides critical technical services for prime contractors working on Illinois Department of Human Services EVV projects. The scope of work involves the implementation and maintenance of Interactive Voice Response systems, telephony gateways, and call-routing software to facilitate EVV registration and the capture of visit times. All deliverables must adhere to telecommunications industry standards and state and federal EVV mandates, ensuring a fully functional telephony interface integrated with the Sandata EVV system. Managed by the Central Office in Springfield, the contract falls under NAICS code 518210 and is focused on the delivery of robust call processing logic and infrastructure. The performance of these services is centered in Springfield, Illinois, with the primary objective of supporting the operational requirements of the state's electronic visit verification systems.

General Info

Subcontract for Telephony and IVR infrastructure support for Illinois Department of Human Services.

Agency

Illinois → Central Office SpringfieldView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

Springfield, IL, 62704, USA

Set-Aside

NONE

Documents

This scope was carved out of 27-444DHS-CENOF-B-51071.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

27-444DHS-CENOF-B-51071 | FY26 DHS SS DRS EVV System

AI Contract Breakdown

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Timeline

PostedMar 24

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Organization & Contact Information

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AgencyIllinois → Central Office Springfield

ContactsNo contacts available

OfficeN/A

Organization / Agency

Illinois → Central Office Springfield

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Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and maintains telephony infrastructure for prime contractors on Illinois Department of Human Services (IL DHS) EVV projects. Implements and maintains Interactive Voice Response (IVR) systems, telephony-based EVV registration, and call processing logic to capture visit times. Utilizes IVR systems, telephony gateways, and call-routing software. Complies with telecommunications industry standards and state/federal EVV mandates. Delivers a functional telephony interface integrated with the Sandata EVV system.

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