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Teletask

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Teletask contract is designed to provide a text messenger service for communicating with participants in the District of Columbia’s WIC program, delivering essential information such as appointment reminders, nutrition guidance, breastfeeding support, and general health messaging. The service aims to improve participant engagement and outcomes by leveraging mobile communication to ensure timely and accessible outreach. In addition to informational messaging, the contract supports recruitment and outreach efforts to expand outreach into the WIC program, helping to connect eligible individuals with vital nutrition and health services. This forecasted contract is issued by the District of Columbia’s Department of Health and is intended to enhance the efficiency and reach of public health initiatives through targeted text-based communication. While specific details such as solicitation numbers, NAICS codes, and point of contact information are not yet provided, the contract is posted with a projected timeline for future procurement activities. The services are expected to be performed within the District of Columbia, focusing on improving health equity and program participation through digital engagement tools tailored to the needs of WIC participants.

General Info

Teletask to provide text messaging for DC WIC participants, delivering reminders, nutrition info, and outreach to boost engagement.

Agency

District of Columbia → Health (DOH)

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

forecast

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Organization & Contact Information

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AgencyDistrict of Columbia → Health (DOH)
ContactsNo contacts available
OfficeN/A
Organization / Agency
District of Columbia → Health (DOH)
Office AddressN/A
ContactsNo contact information available

Full Description

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Text messenger service to communicate with DC WIC Participants about appointment reminders, nutrition, breastfeeding and health messaging. It is also used for recriutment and outreach into the WIC program.

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Same NAICS industry code

NAICS: 561422
New
SLED
HBX RFP- Call Center Services
Solicitation # Doc844161
Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

5 days ago

DEADLINE

in 16 days
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