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Tier 2/3 User Support & Help Desk Services

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract involves providing Tier 2 and Tier 3 technical support and help desk services for EVAMOSC users across various components of the Department of the Army (DoW). The scope includes troubleshooting issues, delivering user training, preparing documentation, and reporting on issue resolution progress to ensure effective user assistance. This subcontract, issued by the Department of Defense through Washington Headquarters Services, focuses on maintaining smooth operation and user satisfaction for the EVAMOSC system. The work is to be performed in Alexandria, and the contract falls under NAICS code 541519, which pertains to other computer related services. Although details such as solicitation number, point of contact, and specific office locations are not provided, the responsibilities clearly emphasize comprehensive user support to maintain operational integrity and responsiveness of the EVAMOSC platform within the DoW environment.

General Info

Provide Tier 2/3 technical support, training, documentation, and reporting for EVAMOSC in DoW.

Agency

Department Of Defense → Washington Headquarters ServicesView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Alexandria, VA, USA

Set-Aside

NONE

Documents

This scope was carved out of HQ003426CE022.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ENTERPRISE VISIBILITY AND MANAGEMENT OF OPERATING AND SUPPORT COST (EVAMOSC) SUPPORT SERVICES

AI Contract Breakdown

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Timeline

PostedMay 15

subcontract

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Organization & Contact Information

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AgencyDepartment Of Defense → Washington Headquarters Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Washington Headquarters Services

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide technical support to EVAMOSC users across DoW components, including troubleshooting, training, documentation, and reporting issue resolution.

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