USMC Tenant Satisfaction Survey (TSS) Support Services

The USMC Tenant Satisfaction Survey (TSS) Support Services contract, under solicitation M9549426Q0005, is a total small business set-aside under NAICS 541910. The objective is to provide the Marine Corps Housing Program with technical and project management support to assess and improve business processes through the administration of tenant satisfaction surveys. The scope includes data collection, analysis, and reporting for Family Housing, Private Public Venture, and Unaccompanied Housing, as well as the management of a survey data reporting website. The work is aligned with six primary task areas, ranging from population data reconciliation and survey methodology to post-survey reporting and the distribution of materials such as door hangers. This is a hybrid contract featuring firm fixed price CLINs for services and cost-reimbursement CLINs for other direct costs. Performance is conducted entirely within the contractor's facilities, with a specific timeline requiring the 2026 online survey to begin 60 days and close 90 days after the period of performance start date. The contract mandates compliance with the February 2025 ASD policy memorandum for DoD housing surveys. Key requirements include a 60-day transition period for new contractors, mandatory annual security training, and strict adherence to CUI handling and destruction protocols. Invoicing is processed via cost vouchers through Wide Area Workflow, and performance is monitored through continuous inspection of deliverables and management effectiveness.