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This Solicitation opportunity from Tennessee was posted on October 17, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

VAM Call Center

Closed
32101-13755State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
New
SLED
FY 27 - DCAS - District Direct Contact Center - RFP
Solicitation # Doc842014
Solicitation Doc842014 is a request for proposals issued by the District of Columbia Office of Contracting and Procurement on behalf of the Department of Health Care Finance. The objective is to secure a contractor to staff, operate, and continuously improve the District Direct Contact Center (DDCC), which provides critical support for individuals enrolling in health and human service programs through the District Columbia Access System (DCAS). The contract is structured as a Firm Fixed Price agreement with a labor hour component, consisting of a one-year base term and four optional one-year extensions. Technical operations utilize Amazon Connect for the Automatic Call Distributor and Merative Social Program Management for eligibility determination. Award selection is based on a maximum of 112 points, with 90 points allocated to technical criteria, 10 to price, and 12 to preference points for certified business enterprises. Key requirements include a minimum of five years of experience in similar call center services and the provision of a Project Manager with a bachelor's degree. Contractors must adhere to strict compliance standards, including HIPAA and HITECH regulations for protected health information, the District of Columbia Living Wage Act, and Equal Employment Opportunity mandates. Additionally, the contractor must maintain an average Quality Score of at least 90% across customer interactions and comply with SBE subcontracting mandates, requiring at least 35% of the contract value to be subcontracted to Small Business Enterprises or Certified Business Enterprises.
Health Care Finance (DHCF)

POSTED

1 day ago

DEADLINE

in 19 days
NAICS: 561422
New
SLED
RFP-758-2700000097-2 | Contact Center as a Service RFP
Solicitation # RFP-758-2700000097-2
The Cabinet for Health and Family Services (CHFS) in Kentucky is soliciting proposals for a Contact Center as a Service (CCaaS) solution. The selected vendor will be responsible for the design, development, and implementation (DDI) and the full transition of current operations to the CCaaS platform, which includes assuming ownership of approximately 32 toll-free and local numbers. The system must maintain 24/7 availability and utilize a mobile-first user experience based on human-centered design principles. Key deliverables include a project work plan with a RACI chart, a staffing plan, and ADA compliance testing, with a review process managed via a 10-5-5 cycle. Proposals are evaluated based on a technical score (maximum 5,000 points) and a cost score (maximum 2,000 points), with the technical approach being the most heavily weighted factor. To be considered for award, bidders must achieve at least 60% of the maximum technical points. Submissions must be delivered in three separate parts—Technical, Cost, and Proprietary—via the Commonwealth eProcurement System by January 29, 2027. Vendors must comply with strict security and legal standards, including the Protection of Personal Information Security and Breach Investigation Procedures and Practice Act, and must notify the Commonwealth of any data breaches within 72 hours. Payment is issued within 30 working days following the acceptance of goods or services.
Frankfort, KY

POSTED

2 days ago

DEADLINE

in 3 months
NAICS: 561422
New
International
Member Acquisition & Retention Program
Solicitation # dd5560b1-03dc-4c5a-bdc9-2cf1a98cf7bc
The National Payroll Institute is seeking proposals under bid number NPI-RFP-0001 for a comprehensive member acquisition and retention program. The selected proponent will be responsible for delivering bilingual outreach in English and French using a strategic combination of live agent outbound calls, emails, and other direct-to-consumer methods. Rather than replicating existing processes, the Institute is looking for market best practices and encourages proponents to recommend their own optimized approach, channel mix, and commercial model. Interested firms must provide firm, binding pricing as part of their submission. The solicitation was posted on November 7, 2026, and the deadline for responses is November 23, 2026, at 9:00 AM. The program will be performed within Canada.
bids&tenders

POSTED

4 days ago

DEADLINE

in 12 days
NAICS: 561422
New
SLED
Benefits Participant Support ServicesThis subcontract for Benefits Participant Support Services involves providing direct customer support for prime contractors managing benefit projects for the Phoenix Union High School District. The selected provider must operate a dedicated call and claim unit within the United States to resolve participant inquiries regarding coverage and eligibility. Operations are required to run Monday through Friday, from 8:00 AM to 6:00 PM Arizona Time, utilizing toll-free telephone systems and CRM or participant database access to deliver support and maintain detailed call logs. The opportunity was posted on November 5, 2026, with a response deadline of December 10, 2026. Classified under NAICS code 561422, the contract is managed through the Procurement agency in Arizona. Interested parties can find further details and submission guidelines via the provided OpenGov procurement portal.
Procurement

POSTED

6 days ago

DEADLINE

in 29 days
NAICS: 561422
SLED
Health Plan Member Communications & Customer SupportThe Health Plan Member Communications and Customer Support subcontract focuses on providing member-facing support services for prime contractors managing State of Maryland employee health plan projects. The scope of work includes operating a dedicated help desk for benefit inquiries, drafting comprehensive benefit summaries, and executing member outreach initiatives utilizing CRM software and call center infrastructure. To ensure the security of sensitive information, all personnel assigned to the project are required to undergo HIPAA privacy training. Key deliverables for this engagement include the production of member support logs, the creation of both printed and digital benefit guides, and the management of targeted communication campaigns. This opportunity is categorized under NAICS code 561422, with a response deadline set for November 23, 2026.

POSTED

7 days ago

DEADLINE

in 12 days
NAICS: 561422
SLED
Telemarketing ServicesThis subcontract for Telemarketing Services supports the University of Texas M.D. Anderson Cancer Center by providing outbound donor engagement. The selected provider will work under prime contractors to execute fundraising calls using established scripts, focusing on the acquisition, retention, and reactivation of donors. To qualify, providers must possess professional experience in healthcare or non-profit fundraising solicitation. The contractor is responsible for delivering essential performance data, including detailed call logs, donation reports, and lead lists. This opportunity is categorized under NAICS code 561422, with a response deadline set for December 4, 2026.
University of Texas M. D. Anderson Cancer Center

POSTED

8 days ago

DEADLINE

in 23 days
NAICS: 561422
SLED
Request Validation and Customer Support ServicesThe Request Validation and Customer Support Services subcontract supports the Massachusetts Executive Office of Health and Human Services by managing administrative intake and eligibility validation for prime contractors. The selected provider will operate a dedicated phone line and online portal to process requests, utilizing Fiscal Intermediary data to verify PCA eligibility. To ensure operational efficiency, the contractor must employ call center software to track service level agreements and provide ongoing customer assistance. Strict adherence to HIPAA compliance is required for all data handling to protect sensitive information. The contractor is responsible for delivering validated request data and comprehensive performance reports to the agency. This project is based in Boston and is categorized under NAICS code 561422, with a response deadline set for December 11, 2026.
Executive Office of Health and Human Services

POSTED

8 days ago

DEADLINE

in about 1 month
NAICS: 561422
International
Transport Booking and Customer Support ServicesThe Transport Booking and Customer Support Services subcontract involves providing managed customer intake and scheduling for prime contractors working on North East Lincolnshire Borough Council projects. The primary responsibilities include managing the Phone n Ride booking line, addressing customer inquiries, and ensuring Out of Office coverage in accordance with Criterion 5. To execute these services, the provider must utilize professional call center infrastructure and CRM software while adhering strictly to GDPR compliance standards. This opportunity was posted on November 3, 2026, with a response deadline of December 3, 2026.
North East Lincolnshire Borough Council

POSTED

8 days ago

DEADLINE

in 22 days
NAICS: 561422
SLED
Request for Information City of Detroit Housing Resources Helpline
Solicitation # 550595
The City of Detroit Office of Contracting and Procurement, on behalf of the Department of Human, Homeless, and Family Services, has issued Request for Information 550595 to gather market insight from experienced call center operators. The primary objective is to obtain feedback to support and potentially upgrade the Detroit Housing Resource Helpline, which serves as a centralized entry point for residents seeking housing-related services. The system is projected to handle approximately 120,000 annual calls, requiring a robust intake and triage process utilizing multi-step scripts and logic to differentiate between emergency and non-emergency housing needs. The scope of this RFI focuses on two primary tracks: Call Center Operations and Call Center Technology/Integration. Interested respondents must provide a Respondent Questionnaire detailing their prior experience, including at least three relevant projects from the last five years, and identify any intended subcontractors. Additionally, respondents are asked to provide a proposed implementation timeline covering system design, installation, configuration, and testing, as well as the identification of key personnel who would be assigned to the project.
City Of Detroit

POSTED

9 days ago

DEADLINE

in 21 days
NAICS: 561422
SLED
Live Complaint Hotline Operator ServicesThis subcontract for Live Complaint Hotline Operator Services supports the Ohio Department of Health's Bureau of Survey and Certification. The selected provider will deliver 24/7/365 live, human-to-human telephone answering and real-time data entry for complaint hotline projects. Key responsibilities include interviewing callers and submitting complaint data directly into web-based forms, with a strict requirement that telephony systems operate without the use of AI or automation. To ensure the security and privacy of sensitive information, the contractor must maintain full compliance with HIPAA and IRS Publication 1075 standards. This opportunity falls under NAICS code 561422, with a response deadline set for November 19, 2026.
Bureau Of Survey And Cert

POSTED

9 days ago

DEADLINE

in 8 days
NAICS: 561422
International
Customer Contact and Appointment Scheduling ServicesThis subcontract for Customer Contact and Appointment Scheduling Services supports prime contractors working on Thames Water Utilities Limited facility projects. The scope of work involves comprehensive planning, customer outreach, and the booking of installation appointments. The service provider is responsible for managing all customer interactions and scheduling through the use of CRM software and workforce management systems, which must include the provision of live job status APIs to ensure real-time data accuracy. The primary deliverables are confirmed installation appointments and consistently updated job status data. Due to the nature of customer interaction and data handling, strict adherence to GDPR compliance is required. This engagement is categorized under NAICS code 561422 and is focused on streamlining the coordination between prime contractors and end customers to ensure efficient project execution.
Thames Water Utilities Limited

POSTED

9 days ago

DEADLINE

N/A
NAICS: 561422
SLED
Customer Service Representative (CSR) and Supervisory StaffingThis subcontract focuses on providing comprehensive consumer-facing call center operations to support prime contractors on Maryland Health Benefit Exchange projects. The scope of work includes supplying Customer Service Representatives, Team Leads, and Supervisors to manage high-volume inquiries through phone, live chat, and secure messaging. Key operational requirements include maintaining a 15-minute average handle time, providing bilingual support, and strictly adhering to established problem escalation procedures. The contract emphasizes scalability to accommodate the increased traffic typical of the Open Enrollment period from November 1 through January 15. The selected provider will be responsible for delivering handled interactions and meeting specific operational metrics. Interested parties should note the response deadline of December 17, 2026, for this Maryland-based opportunity categorized under NAICS code 561422.

POSTED

9 days ago

DEADLINE

in about 1 month

General Info

Agency

Tennessee Department of General Services

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

TN, USA

Set-Aside

NONE

Documents

1
PDF, High priority: read this first11 pages · rfp
High

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Timeline

1 update
PhaseClosed
Posted

Solicitation

Notice updated

Response deadline changed from Nov 10, 2025 to Nov 7, 2025. The notice title changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyTennessee Department of General Services
ContactsNo contacts available
OfficeN/A
Organization / AgencyTennessee Department of General Services
Office AddressN/A
ContactsNo contact information available

More opportunities from Tennessee Department of General Services

Same awarding agency

NAICS: 541330
SLED
Monitoring System Technical Services & Data ManagementThe Monitoring System Technical Services and Data Management subcontract supports prime contractors on projects for the Tennessee Department of General Services in Nashville. The scope of work encompasses the assembly, deployment, testing, and long-term maintenance of monitoring systems, including the use of cellular relay systems and offsite storage. The contractor is responsible for continuous data collection over a 60-month period, which includes pinpointing source locations and providing anomaly notifications within a five-minute window. Key deliverables include continuous monitoring services, detailed anomaly reports, and a 60-month warranty. To ensure security and regulatory adherence, the contractor must maintain compliance with NIST SP 800-53 standards, verified through annual independent audits. This technical engagement falls under NAICS code 541330 and is centered on high-availability data management and system reliability.
Engineering Services

POSTED

28 days ago

DEADLINE

in 19 days
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NAICS: 238210
SLED
Specialized Electrical & Sensor Installation ContractorThis subcontract for Specialized Electrical and Sensor Installation Contractor involves the physical installation of monitoring systems for prime contractors on Tennessee Department of General Services projects located in Nashville. The scope of work includes installing sensors, mounting hardware, and corrosion-resistant conduit on 18-story roof framing and post-tensioned truss anchorage. The contractor is responsible for furnishing wiring suitable for extreme environmental conditions and installing electrical boxes and anchors in strict accordance with technical drawings to deliver a fully operational wired sensor network. Interested parties must provide a TDCI-approved Certificate of Insurance with liability coverage of 1 million dollars per occurrence and 2 million dollars aggregate. The solicitation was posted on October 14, 2026, with a response deadline of November 30, 2026. This opportunity falls under NAICS code 238210 and is managed through the Tennessee Department of General Services procurement process.
Electrical Contractors and Other Wiring Installation Contractors

POSTED

28 days ago

DEADLINE

in 19 days
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NAICS: 334517
SLED
Acoustic and Vibration Monitoring Equipment SupplierThis subcontract involves the supply of specialized hardware and software designed to detect acoustic anomalies and floor vibrations for prime contractors working on Tennessee Department of General Services projects. The scope of work includes providing data acquisition systems capable of scanning at 10 kHz, waveform capture, and broadband communication devices. Specifically, the supplier must provide National Instruments cRIO or CompactDAQ chassis equipped with NI-9234 modules, along with the necessary monitoring hardware, sensors, and software licenses. All provided software must adhere to NIST SP 800-53 moderate-impact security controls to ensure system integrity. The performance of this contract is centered in Nashville, Tennessee. Interested parties should note that the response deadline for this opportunity is November 30, 2026.
Irradiation Apparatus Manufacturing

POSTED

28 days ago

DEADLINE

in 19 days
View Details
NAICS: 541380
SLED
Acoustic and /or Vibration Monitoring System
Solicitation # 32101-13994
The Tennessee Department of General Services, through its Real Estate and Asset Management division, is soliciting bids for a three-year contract with two one-year renewal options to provide an acoustic and vibration monitoring system for the 18-story James K. Polk Building in Nashville. The selected contractor will be responsible for the assembly, deployment, testing, and maintenance of a system designed to continuously monitor roof framing and post-tensioned truss anchorage for anomalies. Key technical requirements include the ability to pinpoint the source of vibrations within a five-foot radius and the use of a broadband device, such as a cellular modem, to ensure the system functions independently of the State's network. The contract requires a minimum 60-month warranty on installation, materials, and equipment service life. This is a single-award contract based on the lowest cost for a respondent who meets all technical and compliance criteria. Installation must adhere to the 2014 National Electrical Code and local Metro Nashville codes, with acceptance testing performed on-site according to International Electrical Testing Association standards. Bidders must comply with strict data protection mandates, including annual NIST 800-53 audits, FIPS 140-2 or 140-3 encryption, and a requirement that all state data remain within the continental United States. Responses are due by November 30, 2026, via the PeopleSoft Strategic Sourcing portal.
Testing Laboratories and Services

POSTED

28 days ago

DEADLINE

in 19 days
View Details
NAICS: 541410
SLED
Furniture Consulting ServicesThis subcontract for Furniture Consulting Services supports prime contractors on projects managed by the Tennessee Department of General Services. The scope of work focuses on professional consulting for furniture procurement and layout, with a specific emphasis on determining requirements for dormitory furniture. The selected provider is responsible for delivering detailed consulting reports and strategic layout recommendations to ensure project goals are met. The contract is categorized under NAICS code 541410 and is centered in Nashville, Tennessee, within the 37243 zip code. It was posted on October 12, 2026, with a response deadline extending to November 4, 2062. Interested parties can find further information through the Tennessee Department of General Services procurement portal.
Interior Design Services

POSTED

about 1 month ago

DEADLINE

in almost 36 years
View Details
NAICS: 484220
SLED
Furniture Shipping and DeliveryThis subcontract for Furniture Shipping and Delivery involves the transportation of bulk furniture from manufacturers to a designated site in Nashville, Tennessee, supporting prime contractors on projects for the Tennessee Department of General Services. The selected provider must utilize freight trucks and trailers capable of handling large loads to ensure all items are delivered on time. A critical requirement of the agreement is the coordination and completion of deliveries to the MALETA facility by November 9, 2026. The work is categorized under NAICS code 484220 and will be performed within the 37243 zip code area of Nashville.
Specialized Freight (except Used Goods) Trucking, Local

POSTED

about 1 month ago

DEADLINE

in almost 36 years
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NAICS: 238990
SLED
Furniture Assembly and Safe MountingThis subcontract involves the physical assembly and secure installation of dormitory furniture for prime contractors working on Tennessee Department of General Services projects. The scope of work includes unpacking and assembling beds, desks, wardrobes, and nightstands, with a specific requirement for safe mounting to walls and floors using standard tools and hardware to ensure first-quality workmanship. The project is based in Nashville, Tennessee, under NAICS code 238990. The primary objective is the delivery of fully installed and safely mounted furniture that meets all specified safety and quality standards for the state agency.
All Other Specialty Trade Contractors

POSTED

about 1 month ago

DEADLINE

in almost 36 years
View Details
NAICS: 335220
SLED
Table Lamp SupplyThis subcontract involves the supply and delivery of 613 commercial-grade table lamps intended for dormitory use on projects managed by the Tennessee Department of General Services. All provided units must be Energy Star certified to meet the specific requirements of the contract. The project is centered in Nashville, Tennessee, within the 37243 zip code. The procurement falls under NAICS code 335220 and is designed to support prime contractors operating under the agency's jurisdiction.
Major Household Appliance Manufacturing

POSTED

about 1 month ago

DEADLINE

in almost 36 years
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NAICS: 337127
SLED
Dormitory Casegoods and Bedding SupplyThis subcontract for the Tennessee Department of General Services involves the manufacture and delivery of first-quality, Energy Star certified dormitory furniture and bedding to a location in Nashville, Tennessee. The scope of work requires the provision of 638 Twin XL beds, 6 Queen beds, 616 desks, 616 wardrobes, and 613 nightstands, all of which must adhere to strict workmanship standards and energy efficiency certifications. The project is categorized under NAICS code 337127 and is designed to support prime contractors managing the agency's projects. The agreement ensures that all specified casegoods and mattresses are delivered completed to the designated site in the 37243 zip code.
Institutional Furniture Manufacturing

POSTED

about 1 month ago

DEADLINE

in almost 36 years
View Details
NAICS: 337127
SLED
MALETA Dorm Room Furniture
Solicitation # 32101-14029
The Tennessee Department of General Services is soliciting bids for a one-year contract, with a twelve-month renewal option, to provide and install dormitory furniture for the Multi-Agency Law Enforcement Training Academy (MALETA) in Nashville. This single-award contract will be granted to the responsive and responsible bidder offering the lowest cost. The scope of work includes the delivery and installation of 638 Twin XL beds, 6 Queen beds, 613 nightstands, 616 desks, 616 wardrobes, and 613 table lamps across a single four-story building. The contractor is responsible for all consulting, safe mounting, and the removal of all packaging materials, as state dumpsters may not be used. Key requirements include a 15-year warranty for casegoods and the provision of first-quality goods that meet or exceed technical specifications. Bids must be submitted via the Edison system, with a final response deadline of November 18, 2026. All quotations are F.O.B. destination, and delivery must be completed prior to June 15, 2027. Respondents must certify compliance with non-discrimination laws, the Patient Protection and Affordable Care Act, and HIPAA, while confirming they are not currently debarred or suspended from government contracting.
Institutional Furniture Manufacturing

POSTED

about 1 month ago

DEADLINE

in about 36 years
View Details

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