This Solicitation opportunity from California was posted on January 3, 2022. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Website Redesign and Hosting Services

Closed

2022-01-13State & Local

Submission Closed01/13/2022

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Telemarketing ServicesThis subcontract for Telemarketing Services supports the University of Texas M.D. Anderson Cancer Center by providing outbound donor engagement. The selected provider will work under prime contractors to execute fundraising calls using established scripts, focusing on the acquisition, retention, and reactivation of donors. To qualify, providers must possess professional experience in healthcare or non-profit fundraising solicitation. The contractor is responsible for delivering essential performance data, including detailed call logs, donation reports, and lead lists. This opportunity is categorized under NAICS code 561422, with a response deadline set for December 4, 2026.

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Request Validation and Customer Support ServicesThe Request Validation and Customer Support Services subcontract supports the Massachusetts Executive Office of Health and Human Services by managing administrative intake and eligibility validation for prime contractors. The selected provider will operate a dedicated phone line and online portal to process requests, utilizing Fiscal Intermediary data to verify PCA eligibility. To ensure operational efficiency, the contractor must employ call center software to track service level agreements and provide ongoing customer assistance. Strict adherence to HIPAA compliance is required for all data handling to protect sensitive information. The contractor is responsible for delivering validated request data and comprehensive performance reports to the agency. This project is based in Boston and is categorized under NAICS code 561422, with a response deadline set for December 11, 2026.

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Transport Booking and Customer Support ServicesThe Transport Booking and Customer Support Services subcontract involves providing managed customer intake and scheduling for prime contractors working on North East Lincolnshire Borough Council projects. The primary responsibilities include managing the Phone n Ride booking line, addressing customer inquiries, and ensuring Out of Office coverage in accordance with Criterion 5. To execute these services, the provider must utilize professional call center infrastructure and CRM software while adhering strictly to GDPR compliance standards. This opportunity was posted on November 3, 2026, with a response deadline of December 3, 2026.

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Request for Information City of Detroit Housing Resources Helpline

Solicitation # 550595

The City of Detroit Office of Contracting and Procurement, on behalf of the Department of Human, Homeless, and Family Services, has issued Request for Information 550595 to gather market insight from experienced call center operators. The primary objective is to obtain feedback to support and potentially upgrade the Detroit Housing Resource Helpline, which serves as a centralized entry point for residents seeking housing-related services. The system is projected to handle approximately 120,000 annual calls, requiring a robust intake and triage process utilizing multi-step scripts and logic to differentiate between emergency and non-emergency housing needs. The scope of this RFI focuses on two primary tracks: Call Center Operations and Call Center Technology/Integration. Interested respondents must provide a Respondent Questionnaire detailing their prior experience, including at least three relevant projects from the last five years, and identify any intended subcontractors. Additionally, respondents are asked to provide a proposed implementation timeline covering system design, installation, configuration, and testing, as well as the identification of key personnel who would be assigned to the project.

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Customer Service Representative (CSR) and Supervisory StaffingThis subcontract focuses on providing comprehensive consumer-facing call center operations to support prime contractors on Maryland Health Benefit Exchange projects. The scope of work includes supplying Customer Service Representatives, Team Leads, and Supervisors to manage high-volume inquiries through phone, live chat, and secure messaging. Key operational requirements include maintaining a 15-minute average handle time, providing bilingual support, and strictly adhering to established problem escalation procedures. The contract emphasizes scalability to accommodate the increased traffic typical of the Open Enrollment period from November 1 through January 15. The selected provider will be responsible for delivering handled interactions and meeting specific operational metrics. Interested parties should note the response deadline of December 17, 2026, for this Maryland-based opportunity categorized under NAICS code 561422.

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Solicitation # BPM057936

Solicitation BPM057936 is a request for comprehensive call center operational support services for the Maryland Health Benefit Exchange. The contractor will be responsible for managing customer service representatives, team leads, and supervisors to handle consumer inquiries via phone, live chat, and secure messaging. A critical component of the scope is ensuring staffing and production readiness for the annual Open Enrollment period, which typically runs from November 1 to January 15. The contract includes a base period of three years starting approximately July 1, 2027, and ending June 30, 2030, with two optional one-year renewal extensions. The award will be granted to the responsible offeror whose proposal is deemed most advantageous to the State, with technical factors receiving greater weight than financial factors. Evaluation criteria prioritize the technical response and work plan, staff qualifications, offeror capabilities, and economic benefit to Maryland. Required key personnel include a Project Director, Account Manager, Operations Manager, Training Manager, Quality Assurance Manager, and Workforce Manager. Pricing is structured around a monthly operational fixed fee and a fixed unit price per handled call. Proposals must be submitted via the eMMA portal by December 17, 2026, using a two-part double envelope submission process. The technical proposal must be strictly separated from the financial proposal to avoid rejection. Mandatory documentation includes various attachments, a performance bond, and certificates of insurance. The contract also emphasizes strict adherence to COMAR 21.06.09 for invoicing and requires a detailed Problem Escalation Procedure and annual technology readiness reviews every August.

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Locker Network Customer SupportThe Locker Network Customer Support subcontract provides essential help desk and incident management services for prime contractors operating on housing estate projects within the London Borough of Hackney. The scope of work focuses on managing customer inquiries, resolving access issues, and processing parcel retrieval reports through the utilization of CRM and ticketing systems. The primary deliverables for this engagement include the successful resolution of customer support tickets and the provision of detailed incident reports. This operational support ensures streamlined communication and issue resolution for residents and contractors associated with the borough's housing initiatives.

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Multilingual Help Desk and Outreach ServicesThe Multilingual Help Desk and Outreach Services subcontract, issued by the USCIS Contracting Office under the Department of Homeland Security, involves the operation of a communication hub for prime contractors working on family reunification projects. The selected provider must manage a Help Desk using approved scripts and FAQs while conducting broad outreach via phone, email, text, and letter. A critical requirement is the possession of call center infrastructure capable of international reach and the ability to strictly avoid providing legal advice. Performance of this contract takes place in Washington and requires rigorous documentation, including detailed communication logs and screenshots for DHS review. The provider is responsible for delivering daily activity updates and comprehensive monthly Help Desk reports. Interested parties should note the response deadline of November 11, 2026, for this opportunity categorized under NAICS code 561422.

USCIS Contracting Office(erbur)

POSTED

8 days ago

DEADLINE

in 5 days

AI Contract Overview

The City of Lynwood in California is seeking a qualified vendor to redesign and host its municipal website, emphasizing enhanced user experience, accessibility, and ease of content management. The project requires a responsive, visually appealing website that can adapt to all devices and be maintained without specialized HTML knowledge. The new platform should streamline city processes, improve communication with residents, and support customer service initiatives, especially considering adaptations needed during the COVID-19 pandemic. The vendor must have proven experience working with local governments and be capable of providing ongoing support, including secure cloud hosting and 24/7/365 technical assistance. Additionally, the website must comply with ADA and WCAG standards to ensure accessibility for all users and be designed with future feature integrations in mind. The contract emphasizes a collaborative partnership, with the selected vendor expected to deliver comprehensive training, resources, and tools to city staff for efficient management both during and after implementation. Proposals are required to demonstrate extensive municipal experience and will be valid for 60 days from submission. The City reserves the right to seek further clarification or follow-up from applicants. The project is formalized under solicitation number 2022-01-13, with a response deadline of January 13, 2022, and the primary contact for inquiries is Peter Han.

General Info

Agency

California → City of Lynwood

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

CA, USA

Set-Aside

NONE

Documents

rfp

High

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedJan 3

Solicitation

Response DeadlineJan 13

Deadline has passed

Submission Closed

01/13/2022

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Organization & Contact Information

AgencyCalifornia → City of Lynwood

Contacts1 person available

OfficeN/A

Organization / AgencyCalifornia → City of Lynwood

Office AddressN/A

Contacts

Peter Han

contact@example.gov

+1 (555) 000-0000

Full Description

The City is seeking the aid of an experienced vendor who specializes in partnering with municipalities to enhance their online capabilities. Specifically, the City needs an updated website to enhance the user experience, simplify content management, and provide improved citizen-centric information and customer service to the community, while meeting high standards for design quality and visual appeal. At a minimum, the new website must be developed with a responsive design that will adjust to all devices. Further, the site must be easily maintained without requiring HTML knowledge. The new website will have the depth of functionality that will enable the City’s staff to streamline processes and provide the best user experience for our citizens and enhance the way we communicate with residents and conduct business in light of the COVID-19 pandemic. The vendor should have a team of experts who have in-depth experience working with local government and will equip our staff with the training, resources, and tools to do their jobs quickly and efficiently, both during implementation and after system launch. The City also seeks a vendor that has the capability of integrating additional features and functionality that may be identified in the future. The City would like the vendor to provide secure, cloud-based hosting services and 24/7/365 support.The City seeks a partnership with the chosen vendor to create an online presence that continually engages our citizens and incorporates best practices to meet Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG) requirements.Responses will only be considered from vendors who have extensive experience partnering with municipalities and are regularly engaged in the business of providing and performing similar services requested in this solicitation. Submittals not received on or before the specified deadline will not be accepted. Proposals submitted in response to this RFP shall be valid for 60 days from the submittal due date. The City reserves the right to request follow-up information or clarification from vendors in consideration.

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